What are your opening hours?

Powertraveller is open from Monday - Thurs 9.00am to 5.30pm and on Friday from 9.00am to 5.00pm


Can I order via telephone?

The preferred method for ordering is via our website as you get a unique order number which allows us to track your order more efficiently.  If absolutely necessary, we can take orders with a credit / debit card via telephone.


How long does delivery take?

We aim to send out your order within 2 working days.  Delivery should take no more than 2-3 working days from despatch.  International orders can take between 7-10 working days.


What if I need to return a product?

If you bought it directly from the Powertraveller website, please contact support@powertraveller.com and we will try to help if your product is still within the warranty period.  If you purchased from another seller, you will need to contact and return to them as your contract of sale is with that company, not Powertraveller.  However, feel free to contact support@powertraveller.com to see if there is any advice we can give to help resolve the issue.

Where can I find battery care information?

Battery care info


How should I store my power pack?

It is best to store your power pack with 40-60% charge remaining.  In order to keep the batteries in the best condition they need to be used every 3-4 months as this will prolong their lifespan.


How long is the warranty on Powertraveller products?

All products have a standard 1 year manufacturer warranty which covers manufacturing defects.  This does not cover wear and tear, user error or any damage caused by improper use.


How do I get the most efficiency out of my solar panel?

To increase the efficiency of your solar product, ensure the panels directly face the sun at all times.  As the sun moves across the sky throughout the day, adjust your solar panel accordingly.  The time of day is also an important factor to consider when using you solar product.  You will get the best performance when the sun is at the highest point in the sky - usually around noon.


Can I use my solar charger through a window?

For optimum performance, your solar panel should be outside in direct sunlight, without obstruction such as glass or shadows.


Can I leave my power pack in direct sunlight alongside the solar panel?

Whilst the solar panels are designed to sit for hours in the sun, we advise keeping power packs in the shade to avoid overheating.  The power packs have a safety feature which means they shut down if they get too hot.  A well-ventilated area out of direct sunlight is best.


What temperature range can the power packs work in?

Powertraveller batteries can be stored and used from -20° to 60°C.   When charging Powertraveller batteries, the advised range is 0° to 45°C.

Which Powertraveller solar panels can charge the Powergorilla?

The Powergorilla can be charged via the Solargorilla, Falcon 21 and Falcon 40 solar panels


What laptops can the Powergorilla charge?

The Powergorilla can charge a wide range of laptops.  However, some laptops require more power than the Powergorilla can output.  You can check before you purchase by sending an email to support@powertraveller.com, along with the manufacturer name and model number of your laptop.

Powergorilla can also charge Macbooks but again, some Macbooks require more power than the Powergorilla can offer.  To check, email support@powertraveller.com.  If your Macbook is supported, you will probably need a MagSafe cable and L93D tip (both available separately from our website).

The Powergorilla can recharge a wide range of USB-C laptops.  In order to do this you will need a car-charger with USB-C output powerful enough for your laptop, which you can then use with the female in-car charger socket that comes with the Powergorilla.


What is the UPS feature and how do I use it?

A UPS is an uninterruptible power supply.

This means that the Powergorilla will work as a UPS, so if the Powergorilla is connected to the mains AC power supply and you're charging a device, the Powergorilla will continue to power your device if mains power is cut.

To use this function, connect your Powergorilla to AC mains using the supplied universal AC mains charger.  Then connect the device you wish to charge to the Powergorilla.  Please bear in mind, the power going into and out of the Powergorilla will need to be the same, so if you're using the 19V AC mains charger, the UPS will only work when outputting 19V to your device.


Can I charge two devices at the same time?

Yes.  You can charge one device via the DC output port and one via the 5V USB output port.

Which Powertraveller solar panels can charge the Mini-G?

The Solargorilla, Falcon 21 and Falcon 40 can all charge the Mini-G power pack.


Can i charge a laptop with the Mini-G?

The Mini-G can recharge laptops and netbooks with a battery capacity of up to approx. 40Wh.  If you would like to check the compatibility of your laptop prior to purchasing, please contact support@powertraveller.com with the manufacturer and model number of your laptop.


What is the UPS feature and how do I use it?

A UPS is an uninterruptible power supply.

This means that the Mini-G will work as a UPS, so if the Mini-G is connected to the mains AC power supply and you're charging a device, the Mini-G will continue to power your device if mains power is cut.

To use this function, connect your Mini-G to AC mains using the supplied universal AC mains charger.  Then connect the device you wish to charge to the Mini-G.  Please bear in mind, the power going into and out of the Mini-G will need to be the same, so if you're using the 19V AC mains charger, the UPS will only work when outputting 19V to your device.


Can I charge multiple devices at the same time?

Yes.  You can charge one device via the DC output port and two via the 5V USB output ports.

Does this product store power?

No.  The Falcon 40 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.


Can the Falcon 40 charge a laptop?

The Falcon 40 can charge laptops with a battery capacity of up to approx. 45Wh.  If you wish to check the compatibility of your laptop with this product, please email support@powertraveller.com with the manufacturer name and model number of your laptop.


Which Powertraveller power packs can the Falcon 40 charge?

The Falcon 40 can charge all the current Powertraveller power packs including the Powergorilla and Mini-G.


Does this product store power?

No.  The Falcon 21 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.


Can the Falcon 21 charge a laptop?

The Falcon 21 can charge laptops with a battery capacity of up to approx. 45Wh.  If you wish to check the compatibility of your laptop with this product, please email support@powertraveller.com with the manufacturer name and model number of your laptop.


Which Powertraveller power packs can the Falcon 21 charge?

The Falcon 21 can charge all the current Powertraveller power packs including the Powergorilla and Mini-G.


Does this product store power?

No.  The Falcon 7 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.


Can the Falcon 7 charge a laptop?

No, the Falcon 7 cannot recharge laptops.  It is only suitable for charging 5V devices.


Which Powertraveller power packs can the Falcon 7 charge?

The Falcon 7 can charge the Discovery and Sport 25 power packs.


Which Powertraveller solar panels can recharge the Sport 25 power pack?

All Powertraveller solar panels can charge the Sport 25 power pack.  The Sport 25 power pack is also available in a kit with the Falcon 7 panel called the Sport 25 Solar Kit.


Can the Sport 25 power pack charge a laptop?

The Sport 25 can give an extra 3 hours on some models of laptop that recharge via USB-C.  However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.


Can this be recharged via AC mains?

The Sport 25 power pack can be recharged from any USB port, including the one on the mains charger that came with your mobile phone.


Are the components of this kit available separately?

Yes, the Sport 25 power pack and Falcon 7 solar panel are available to purchase separately.


Can the Sport 25 Solar Kit recharge a laptop?

The Sport 25 power pack can give an extra 3 hours on some models of laptop that recharge via USB-C.  However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.  The Falcon 7 cannot charge a laptop.



Which Powertraveller solar panels can charge the Discovery?

All of the Powertraveller solar panels can charge the Discovery power pack.


Can the Discovery charge laptops?

The Discovery cannot charge laptops.  Please consider the Powergorilla, Mini-G, Condor 100 or Phoenix 90 instead.


Can you daisy-chain the Discovery?

Yes.  You can recharge the Discovery power pack whilst it is recharging your device.


Can the Extreme charge laptops?

The Extreme power pack cannot charge laptops.  Please consider the Powergorilla, Mini-G, Condor 100 or Phoenix 90 instead.


Can you charge two devices at the same time?

Yes.  You can charge one device via the 12V DC output port and one device via the 5V USB output port.


Why is the LED on the solar panel only showing red?

Please ensure you are outside in direct sunlight and strong sunshine, with no obstructions such as glass or windows.  You can also try resetting the solar panel by closing it for a few seconds then re-opening it.


Can the Extreme power pack be charged from AC mains?

The Extreme power pack can be charged from any USB port, including the one on the mains charger that came with your mobile phone.

Does this product store power?

No. The Extreme Solar is only a solar panel, it does not have an internal battery. It converts sunlight into power for instant charging.


Can the Extreme Solar charge a laptop?

The Extreme Solar cannot charge laptops.  Please consider the solargorilla, Falcon 21 or Falcon 40.


Why is the LED only showing red?

Please ensure you are outside in direct sunlight and strong sunshine, with no obstructions such as glass or windows.  You can also try resetting the solar panel by closing it for a few seconds then re-opening it.


Why isn't my phone charging on the wireless pad?

Not all phones are compatible with wireless charging.  If you're unsure, please check your phone's user guide.  Also, check there's no metal on the wireless pad, that your phone is not in a case with metal or magnetic components.


Can I use the Harrier to charge a device whilst the product itself is being charged?

Yes.  You can use either the USB port or the wireless charging pad to charge your phone whilst the Harrier 25 is being charged.


Can the Harrier 25 charge a laptop?

The Harrier 25 can give an extra 3 hours of use on some laptops that recharge via USB-C.  The Sport 25 can give an extra 3 hours on some models of laptop that recharge via USB-C. 

However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.


The wireless pad is quite warm. Is this normal?

Wireless charging gives off a lot of energy as heat. Don't worry, there are safety features built into the Harrier 25 that will turn it off before the batteries get too warm.

Can this product charge a laptop?

The Condor 100 can charge most laptops with a battery capacity of up to 75Wh.  If you would like to check the compatibility of your laptop, please email support@powertraveller.com with the manufacturer name and model number.


Can I use the USB ports whilst charging a device via the AC output?

Yes.  You can charge up to 3 devices via the 5V USB ports whilst recharging another via the AC mains socket.



Can this product charge a laptop?

The Phoenix 90 can charge most laptops with a battery capacity of up to 65Wh.  If you would like to check compatibility with your laptop, please email support@powertraveller.com with the manufacturer name and model number of your laptop.


How do I select my desired voltage for the DC output?

Switch the Phoenix 90 on then press the power button to scroll through voltage settings.



How do I recharge the Nightjar?

You can recharge the Nightjar from any USB port, including the one on the mains charger that came with your mobile phone.


Can this product charge any other devices?

No.  The Nightjar is a rechargeable lamp and cannot recharge other devices. 



How do I switch on the torch?

Press and hold the power button for 2 seconds.


Can this product charge a laptop?

No.  The Merlin 15 can only charge 5V devices such as smartphones, GPS, action cameras, smartwatches, head torches and more.


How do I set the torch to SOS mode?

To turn on SOS torch mode, double-tap the power button.


How do I switch on the torch?

Press and hold the power button for 2 seconds.


Can this product charge a laptop?

The Merlin 75 can charge most laptops that recharge via USB-C up to approx. 60Wh.  However, the laptop must be able to accept a 30W charge.


How do I set the torch to SOS mode?

To turn on SOS torch mode, double-tap the power button.


How do I switch on the torch?

Press and hold the power button for 2 seconds.


Does the lantern have multiple brightness levels?

Yes.  Press the power button once for the low brightness mode, a second press activates the high brightness mode, a third press turns the lantern off.  To activate the SOS mode, double-tap the power button.


Can this product charge a laptop?

The Nighthawk 15 cannot charge laptops.  It can only act as an emergency charge for 5V devices such as smartphones, GPS, action cameras, smartwatches, headlamps and more.


Can this product charge a laptop?

The solargorilla can charge laptops with a battery capacity of up to 40Wh.  If you would like to check the compatibility of your laptop, please email support@powertraveller.com with the manufacturer name and model number of your laptop.


Which Powertraveller power packs can the Solargorilla charge?

The Solargorilla can charge all Powertraveller power packs in the current range.


Does this product store power?

No.  The Solargorilla is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.


Does this product store power?

Yes.  As well as the solar panels, the Solar Adventurer also have an integrated 3500mAh battery, so you can store the sun's power to use later.


What do the 4 colours of the LED mean?

Each colour represents 25% of a full charge.  Red is up to 25% and suggest the products internal battery need charging, orange means there's between 25-50% left, green is 50-75% left and blue is 75-100% charged.

Please note, when you recharge the Solar Adventurer via AC mains, it will cycle through all of the colours and then display the appropriate colour for the level of charge it's at, flashing as it charges.


Can this product be daisy-chained?

Yes.  You can recharge the internal battery whilst you are charging your device.


Subscribe

Powertraveller in your Country

It seems that you are not from the UK? Prefer to shop elsewhere?