2 Hours Paris Segway Tour

The 2 Hours Paris Segway Tour by FireWheels GmbH offers a unique way to explore the iconic sights of the City of Lights. Gliding through the streets on a Segway, travelers can discover renowned landmarks and hidden gems, all while enjoying an intimate experience with a small group of fellow adventurers. While past reviews have raised concerns about communication and customer service, the tour remains a popular choice for those seeking an exciting and efficient way to see the best of Paris. With thoughtful planning and an understanding of the booking policies, this Segway excursion could provide an unforgettable way to experience the City of Lights.

Key Points

• The 2-hour Paris Segway tour is provided by FireWheels GmbH, starting and ending at the centralized location of 1 Place du Louvre.
• The tour has a maximum capacity of 15 travelers, offering a personalized experience with attentive supervision.
• Segway usage is included, and the tour is designed for most travelers to participate comfortably, with convenient access to public transportation.
• However, the tour is not wheelchair accessible, and a single 1-star review has raised concerns about communication and customer service issues.
• Travelers should carefully review the booking and refund policy, as negative feedback suggests difficulties in obtaining refunds for closed locations or unforeseen issues.

Tour Overview

The 2 Hours Paris Segway Tour, provided by FireWheels GmbH, takes participants on a two-hour journey through the streets of Paris, France, starting and ending at the meeting point of 1 Place du Louvre, 75001 Paris.

The tour includes the use of a Segway, and you will receive confirmation of their booking.

While the tour isn’t wheelchair accessible, it’s suitable for most travelers and is located near public transportation.

The tour has a maximum capacity of 15 travelers, and the company conducts checks on reviews, with the sole existing review highlighting issues with communication and customer service.

Meeting Point and Location

The meeting point for the 2 Hours Paris Segway Tour is located at 1 Place du Louvre, 75001 Paris, France, where you will gather to begin their journey through the city.

This centralized location, situated right in front of the iconic Louvre Museum, provides a convenient and easily accessible starting point for the tour.

Travelers can expect to find the tour guides waiting at the designated meeting spot, ready to provide instructions, distribute the Segways, and lead the group on an exciting exploration of Paris’s renowned landmarks and hidden gems.

The tour concludes back at the same meeting point, ensuring a seamless and well-organized experience for all participants.

Inclusions and Accessibility

Included in the 2 Hours Paris Segway Tour is the use of a Segway, which you will receive upon arrival at the meeting point. Confirmation of the booking is also provided at the time of reservation.

While the tour isn’t wheelchair accessible, it’s conveniently located near public transportation, making it accessible to most travelers. The tour has a maximum capacity of 15 participants, ensuring a personalized experience.

Here’s a quick overview of the tour’s accessibility and inclusions:

• Use of Segway provided
• Confirmation received at booking
• Not wheelchair accessible
• Near public transportation
• Most travelers can participate

The tour offers a unique way to explore Paris and take in the sights on a Segway.

Tour Capacity

The tour has a maximum capacity of 15 travelers, ensuring a personalized experience for all participants.

This cap on group size allows the tour guides to provide attentive supervision and tailored instruction to each guest.

Whether you’re a solo traveler or part of a small group, you’ll enjoy an intimate journey through the streets of Paris atop your Segway.

The tour’s limited capacity also helps maintain a relaxed, comfortable pace as you glide past iconic landmarks and explore hidden gems.

With no more than 15 people per tour, you can feel confident you’ll receive the individual attention you deserve.

Customer Reviews

Travelers’ reviews of the 2 Hours Paris Segway Tour paint a concerning picture, with the lone 1-star rating highlighting significant issues with the provider’s customer service and communication.

The lone review, titled ‘Scam Artists’ by August_V, recounts a negative experience due to the meeting location being closed and the lack of a refund from Viator. This feedback raises several red flags:

• Closed meeting location and lack of communication from the provider

• Issues with booking platform Viator and obtaining refunds

• Serious concerns about the overall reliability and customer-centric approach of FireWheels GmbH

With only one review available, it’s difficult to determine the full scope of the tour’s problems. However, the solitary 1-star rating reflects poorly on the provider and warrants further investigation by potential customers.

Viator’s Response

Viator, the online booking platform used by customers to purchase the 2 Hours Paris Segway Tour, has yet to provide a formal response addressing the concerning 1-star review and allegations of a closed meeting location and lack of refund.

Despite the negative feedback, Viator maintains its commitment to upholding high standards of customer service and tour quality. The company states that it’s actively investigating the matter to understand the root cause and take appropriate actions to resolve the issue.

Viator encourages affected customers to reach out directly so that their concerns can be addressed in a prompt and satisfactory manner. The company remains dedicated to providing a seamless and enjoyable experience for all its users.

Booking and Refund Policy

Booking the 2 Hours Paris Segway Tour through Viator allows customers to secure their spot on the tour, but the platform’s refund policy may leave some dissatisfied if unexpected issues arise.

According to the information provided, customers can expect the following regarding bookings and refunds:

• Bookings are confirmed at the time of purchase.

• Refunds aren’t guaranteed, even for closed meeting locations or other issues beyond the customer’s control.

• Viator states they ‘conduct checks on reviews’, but negative feedback suggests poor communication and customer service.

• Travelers are advised to review the full policy before booking to understand their options in case of cancellations or disruptions.

• Given the limited reviews and concerns raised, customers may want to research alternative tour providers with more flexible refund policies.

Tour Experience Insights

The 2 Hours Paris Segway Tour has received a concerning 1-star review, which highlights significant issues with the tour provider’s communication and customer service.

According to the review, the customer faced a closed meeting location and was unable to receive a refund from Viator. This suggests a lack of transparency and responsiveness from the tour provider, FireWheels GmbH.

The negative feedback indicates that customers may encounter difficulties throughout the tour experience, from the initial booking to the completion of the activity.

Potential travelers should carefully consider these concerns and weigh the risks before booking this tour.

It’s crucial for the provider to address these issues and improve their customer service to regain trust and provide a satisfactory experience.

Frequently Asked Questions

What Type of Safety Gear Is Provided?

The safety gear provided typically includes a helmet, which is required for participants’ protection during the tour. The tour operator ensures all necessary safety equipment is available and properly fitted to ensure a safe and enjoyable experience.

Can the Segway Handle Inclines and Hills?

The Segway can generally handle moderate inclines and hills with ease, provided the terrain is suitable. However, it’s important to follow the tour guide’s instructions and exercise caution on steeper or more challenging sections of the route.

Is the Tour Suitable for Families With Children?

The tour may not be suitable for families with children. Segways can be challenging for inexperienced riders, and the tour involves navigating through busy city streets. It’s best suited for older, experienced riders who are comfortable handling a Segway.

How Do I Contact the Tour Provider During the Tour?

Participants can contact the tour provider during the tour by calling the phone number provided at the meeting point. This allows them to communicate any issues or concerns that arise during the Segway tour experience.

Are There Any Restrictions on the Segway’s Speed?

The tour provider typically imposes speed restrictions on the Segways for safety reasons. Segway speed is usually limited to a maximum of 12 mph (20 km/h) during the tour to ensure the comfort and security of all participants.

Recap

The 2 Hours Paris Segway Tour by FireWheels GmbH offers an exciting way to explore the City of Lights.

While past customer service issues have been reported, the tour provides an intimate experience with a maximum group size of 15 travelers.

Travelers should review the booking policies carefully to ensure a smooth and enjoyable tour experience.