Traveling from Montego Bay’s Sangster International Airport to the Hilton Rose Hall has never been easier. With the airport private transfer service, visitors can enjoy a hassle-free start to their vacation. The service provides comfortable, air-conditioned transportation in either a minivan or car, catering to the needs of individuals, families, and groups. While alcoholic beverages can be purchased during the ride, travelers should note that food is not included. As the representative greets arrivals with a personalized sign, the transfer sets the tone for an unforgettable stay at the Hilton Rose Hall. What’s more, the service offers both one-way and round-trip options to suit various travel plans.
About Your Stay
- Private transfer service available from Sangster International Airport (MBJ) to Hilton Rose Hall Resort and Spa in Montego Bay.
- Transfers offered as one-way or round-trip, with air-conditioned minivans or cars for transportation.
- Pick-up and drop-off services included, with alcoholic beverages available for purchase during the journey.
- Reasonable luggage allowance, with infant seats available, but the service is not wheelchair accessible.
- Multiple channels for assistance, including phone, email, and in-person support from airport representatives.
Service Overview
The private transfer service from Sangster International Airport (MBJ) to the Hilton Rose Hall Resort and Spa provides a personalized experience for travelers.
Travelers can opt for one-way or round-trip transfers, avoiding the hassle of long taxi lines and maximizing their vacation time.
The service includes pick-up and drop-off at Montego Bay hotels and the airport, with transportation by air-conditioned minivan or car.
While food and drinks aren’t included, alcoholic beverages are available for purchase.
The service aims to offer a hassle-free and comfortable journey, catering to the needs of guests.
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Inclusions and Exclusions
Aside from the pick-up and drop-off services at Montego Bay hotels and the airport, the private transfer includes transportation via air-conditioned minivan or car.
Alcoholic drinks are available for purchase during the journey, but food and other beverages aren’t specified as part of the service.
Gratuities for the driver aren’t included in the package price.
The transfer service is equipped to accommodate infants and strollers, but it isn’t wheelchair accessible.
Meeting and Pickup Instructions
After clearing immigration, customers exit to the arrivals hall and use the first door on the right.
They then head to the Information Desk and proceed to the Groovy Grouper Bar. A representative holding a sign with "Jamaica Get Away Travels" will be there to assist them.
Customers have the option to select a preferred pickup point or request pickup. This personalized service give you a smooth transition from the airport to the Hilton Rose Hall Resort and Spa, avoiding long taxi lines and allowing vacationers to make the most of their time.
Clear meeting and pickup instructions ensure a seamless start to the transfer experience.
Customer Feedback and Experiences
Customers have shared a mix of experiences with the private transfer service from Montego Bay Airport to the Hilton Rose Hall Resort and Spa. The service has received an average rating of 4.5 stars from 11 reviews, with both positive and negative feedback.
On the positive side, customers praised the attentive drivers, personalized service, and the company’s responsiveness in addressing issues, such as retrieving forgotten items.
However, some customers reported problems with identification verification, confusion upon arrival, and lack of clear instructions. The company has acknowledged these inconsistencies and committed to improving the customer experience through ongoing protocol reviews and open communication.
Some key customer experiences include:
- Attentive drivers and personalized service
- Issues with identification verification and arrival confusion
- Responsive problem resolution (e.g., retrieving forgotten items)
- Lack of clear meeting point instructions
Response to Customer Concerns
The company has acknowledged the inconsistencies in customer experiences and committed to enhancing the overall service.
In response to the mixed feedback, they’ve apologized for the confusion regarding identification and meeting point visibility.
The company assures an ongoing review of protocols to improve the customer experience.
They’ve expressed openness to further discussions and resolution of any issues.
The goal is to provide a seamless, personalized transfer service that meets the expectations of travelers.
Booking and Reservation Details
Booking this private transfer service is a straightforward process. Customers can easily reserve their one-way or round-trip transfer from Sangster International Airport (MBJ) to the Hilton Rose Hall Resort and Spa.
The service offers a personalized experience with options to select a preferred pickup point or request pickup upon arrival.
Some key booking details include:
- Select either one-way or round-trip transfer.
- Provide flight details and arrival/departure times.
- Choose a preferred pickup location or request pickup at the airport.
- Make payment securely online or upon arrival.
The transfer service give you a seamless and hassle-free experience, allowing guests to start their vacation with comfort and convenience.
Luggage and Accessibility
Guests can bring a reasonable amount of luggage for this private transfer service. The vehicles accommodate a variety of bags and suitcases, ensuring a smooth journey.
While infant seats are available, the service isn’t wheelchair accessible. Travelers with strollers can bring them along, as the vans and cars have ample space.
Alcoholic beverages are available for purchase during the transfer, allowing guests to start their vacation on a relaxing note. However, food and other drinks not specified in the service aren’t included.
Contact Information and Support
Contacting Jamaica Get Away Travels is straightforward for those seeking assistance with their private transfer from Montego Bay Airport to Hilton Rose Hall. The company provides multiple channels of support:
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Phone: Customers can reach the company’s representatives at the provided phone number during business hours.
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Email: Inquiries and concerns can be addressed by sending an email to the provided email address.
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Website: The company’s website offers a contact form for submitting requests and feedback.
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In-Person: Upon arrival at the airport, passengers can speak with the Jamaica Get Away Travels representative holding a designated sign.
The company is committed to addressing customer inquiries and resolving any issues that may arise during the private transfer service.
Questions About Your Stay
Is There a Charge for Additional Passengers?
The service charges an additional fee for extra passengers, though the exact amount is not specified. Additional travelers may be accommodated, subject to the vehicle’s capacity and availability.
Can I Request a Specific Type of Vehicle?
Yes, customers can request a specific type of vehicle for their private transfer. The service offers a choice between air-conditioned minivans and cars to accommodate different party sizes and preferences.
What Is the Maximum Number of Passengers Allowed?
The maximum number of passengers allowed for this private transfer service depends on the vehicle type selected. The service offers both minivans and cars, which can accommodate varying party sizes comfortably.
Do You Provide Complimentary Water or Snacks?
The private transfer service provides complimentary water, but does not offer snacks. Alcoholic drinks are available for purchase during the transfer. Food and additional refreshments are not included in the service.
How Flexible Are the Pickup and Drop-Off Times?
The pickup and drop-off times are flexible. Customers can request their preferred pickup point and time, and the service will accommodate their schedule as much as possible within the service area. The driver will work to ensure a timely arrival.
Booking Your Stay
Airport private transfers from Montego Bay to Hilton Rose Hall provide a convenient and comfortable way to start one’s vacation. The service includes air-conditioned transportation, with options for one-way or round-trip transfers. Travelers are greeted upon arrival, and while alcoholic beverages can be purchased during the ride, food is not included. The service accommodates infants and strollers, and customers have generally reported positive experiences.
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