Atletico De Madrid Stadium Guided Tour

The Atletico De Madrid Stadium Guided Tour provides soccer enthusiasts an immersive experience at the renowned Civitas Metropolitano Stadium. Led by bilingual guides, the tour unveils the rich history of the renowned Spanish club. Guests enjoy exclusive access to the stadium and the Atleti Museum, with clear communication facilitated by a radio guide system. While not wheelchair accessible, the tour accommodates infants and maintains a small group size, ensuring an intimate experience. Whether you’re a die-hard fan or simply captivated by the sport, this tour offers a unique glimpse into the world of Atletico Madrid that’s sure to leave a lasting impression.

About Your Stay

1. The Civitas Metropolitano Stadium tour offers a comprehensive sightseeing experience led by a bilingual guide, providing access to the stadium and Atleti Museum.
2. The tour is highly recommended by 91% of travelers, with a 4.5-star rating from 11 reviews, ensuring a high-quality and immersive experience.
3. The tour includes admission to the stadium and museum, as well as the use of a radio guide system for clear communication with the guide.
4. The meeting point is easily accessible, but the tour is not wheelchair-friendly, and infants must sit on laps during the tour.
5. While the tour has received positive feedback for the guide’s enthusiasm and information, some Spanish-speaking visitors have experienced delays due to the multilingual format.

Tour Overview

The Atletico de Madrid Stadium Guided Tour is a comprehensive sightseeing experience that allows visitors to explore the renowned Cívitas Metropolitano Stadium, home of the famous Atlético de Madrid football club.

Offered by the reputable provider Julia Travel S.L, the tour boasts an impressive 4.5-star rating based on 11 reviews, with 91% of travelers recommending the experience.

Highlights include a bilingual guide, access to the stadium and Atleti Museum, and the use of a radio guide system.

While food and drinks aren’t included, the tour provides an immersive glimpse into the world of one of Spain’s most prominent soccer teams.

Inclusions and Exclusions

The Atletico de Madrid Stadium Guided Tour includes a bilingual guide specialized in soccer, providing explanations in both English and Spanish.

The tour also includes:

1. Admission to the Civitas Metropolitano Stadium and the Atleti Museum.
2. A radio guide system to ensure all participants can hear the guide clearly.
3. Access to the stadium’s facilities, excluding food, drinks, and any unspecified services.

While the tour provides a comprehensive experience, it’s important to note that it isn’t wheelchair accessible.

Infants must also sit on laps during the tour. The maximum group size is 30 travelers, and admission staff may request official documentation for children’s ages.

Meeting Point and Details

Located at the Cívitas Metropolitano Stadium, Av. de Luis Aragonés, 4 in the San Blas-Canillejas district of Madrid, the meeting point for the Atletico de Madrid Stadium Guided Tour is easy to find.

Guests should look for the Julià Travel sign or umbrella to identify their bilingual guide, who’ll lead the tour. The tour starts promptly at 11:30 am and returns to the same meeting point at the end.

Participants should note that the tour isn’t wheelchair accessible, and infants must sit on laps. The tour has a maximum of 30 travelers and is subject to free cancellation up to 24 hours before the start time.

Accessibility and Logistics

While the meeting point is easily accessible, the Atletico de Madrid Stadium Guided Tour isn’t wheelchair accessible.

The tour does, however, accommodate infants who must sit on laps. Admission staff may request official documentation, such as ID or passport, to verify children’s ages.

Plus, the tour has a maximum capacity of 30 travelers, ensuring an intimate experience.

Despite these logistical considerations, the tour remains a popular choice, with 91% of travelers recommending it and a 4.5-star rating based on Viator and Tripadvisor reviews.

Positive Customer Feedback

Travelers provide enthusiastic praise for the Atletico de Madrid Stadium Guided Tour, highlighting the exceptional efforts of their guide, Jorge.

One reviewer noted that Jorge’s enthusiasm and friendliness enriched the experience, providing excellent information about the stadium’s history.

Guests appreciated Jorge’s ability to convey the tour details in both English and Spanish, though some Spanish-speaking visitors experienced delays due to the multilingual format.

Negative Customer Feedback

Despite the overall positive feedback, some customers voiced concerns about certain aspects of the Atletico de Madrid Stadium Guided Tour.

The main issues included:

1. Restricted access to the field and substitutes’ bench due to an event setup, which disappointed some visitors.
2. Multilingual explanations by the guide caused delays for Spanish-speaking guests, as they’d to wait for translations.

The tour provider acknowledged these concerns and committed to improving service and communication regarding changes in tour availability to enhance the overall customer experience.

The feedback highlighted areas for improvement, and the tour provider’s responsiveness suggests a dedication to addressing customer needs and enhancing the guided tour experience.

Host Response and Improvements

How did the tour provider respond to the issues raised by some customers?

Julià Travel, the tour operator, acknowledged the concerns expressed in the negative feedback. They committed to improving the service and communication regarding changes in tour availability.

The provider recognized that the inability to access the field and substitutes’ bench due to an event setup had disappointed some guests.

Plus, they noted that the multilingual explanations had caused delays for Spanish-speaking participants.

Moving forward, Julià Travel pledged to enhance their procedures to ensure a more seamless experience for all visitors, regardless of language preference.

The goal is to address these concerns and deliver a consistently high-quality tour of the Civitas Metropolitano Stadium.

Worth The Stay

The Atlético de Madrid Stadium Guided Tour offers an immersive experience for soccer enthusiasts, providing access to the iconic Civitas Metropolitano Stadium and the Atleti Museum. Led by bilingual guides, the tour shares the team’s rich history, utilizing a radio guide system for clear communication. Although not wheelchair accessible, the tour accommodates infants and maintains a small group size, making it a highly recommended activity for those seeking an intimate and engaging stadium experience.