Brasilia International Airport (BSB) – Private Arrival Transfer

Brasilia International Airport (BSB) offers a private arrival transfer service to streamline travelers’ journeys. This service includes 60 minutes of complimentary waiting time, ensuring a hassle-free pickup. Passengers can select their preferred pickup point, and drivers’ contact information is provided for smooth communication. However, while the service aims to enhance the travel experience, past customer feedback suggests potential issues with service reliability and communication that prospective users should consider. Ultimately, the private transfer could prove a convenient option, but travelers would be wise to weigh the benefits against any potential drawbacks before booking.

This experience made our list of the 2 Best Private Car With Driver Services In Brasilia.

Key Points

• Private arrival transfer service available at Brasilia International Airport (BSB) with 60 minutes of waiting time and private transportation.
• Booking process allows for selecting a preferred pickup point and includes flexibility for changes up to 24 hours prior.
• Luggage policy permits a maximum of one suitcase and one small carry-on per traveler, with restrictions for oversized or excessive luggage.
• Service is not wheelchair accessible but is stroller accessible, and service animals are permitted.
• Overall customer feedback is poor, with a 1.0 out of 5-star rating and concerns about communication and no-shows.

Overview and Service Details

Brasilia International Airport (BSB) offers a private arrival transfer service, providing travelers with a convenient and efficient way to get from the airport to their desired destination.

The service includes 60 minutes of waiting time for airport pick-up and private transportation. All fees and taxes are included, ensuring a hassle-free experience for passengers.

The service is designed to cater to the needs of travelers, with a maximum allowance of one suitcase and one small carry-on per person.

Passengers should note that oversized or excessive luggage may have restrictions, and they’re advised to inquire with the operator beforehand.

Pickup and Communication

The private arrival transfer service offers pickup points available for selection, allowing travelers to choose a convenient meeting location.

The driver’s contact information is provided 6 hours prior to the scheduled ride, so passengers can communicate directly with the driver if needed.

Plus, the specific meeting location is sent 2 hours before the ride, ensuring a smooth pickup process.

The service is flexible, as changes or updates are allowed up to 24 hours before the scheduled transfer, providing travelers with the convenience to adjust their plans if necessary.

Luggage Policy

The private arrival transfer service offers storage capacity for luggage based on the passenger count. The maximum allowance is 1 suitcase and 1 small carry-on per traveler.

However, there may be restrictions for oversized or excessive luggage, such as surfboards or golf clubs. Passengers are advised to inquire with the operator before their ride.

Additionally:

1. Infant seats are available upon request, subject to availability.
2. Storage capacity may vary depending on the vehicle size and number of passengers.
3. Passengers are responsible for ensuring their luggage doesn’t exceed the maximum allowance.
4. Operators may refuse to transport luggage that’s deemed too large or excessive.

Accessibility and Participation

Not wheelchair accessible, but the service is stroller accessible. Travelers with service animals are welcome to bring them along.

The airport transfer is located near public transportation options, making it convenient for most travelers to access. However, the service is offered as a private tour, so only your group will participate.

While most travelers can take part in this airport transfer, those with specific accessibility needs should double-check the details to ensure the service meets their requirements.

Customer Feedback and Ratings

Only 2 customer reviews have been left for the Brasilia International Airport Transfer service, both of which rate it a disappointing 1 star.

The most notable review states that the service was a "Complete scam" and that there was "no contact from the operator" and "nobody to meet us at the airport".

Based on the customer feedback:

• The total review count is just 2
• The overall rating is a low 1.0 out of 5 stars
• There are 0 reviews at 5, 4, 3, or 2 stars, with all 2 reviews being 1-star

The feedback indicates major issues with communication and no-shows, suggesting travelers should be cautious when booking this transfer service.

Booking Process

How does one book the Brasilia International Airport Transfer service?

The booking process is straightforward. Travelers can select their preferred pickup point during the initial booking. The service provider will then send the driver’s contact information and the specific meeting location 6 hours and 2 hours before the ride, respectively.

Customers can make changes or updates to their booking at least 24 hours prior to the scheduled pickup time. The service includes 60 minutes of waiting time at the airport, private transportation, and all applicable fees and taxes.

Booking this transfer ensures a seamless and convenient start to one’s Brasilia adventure.

Payment and Cancellation

Customers can securely pay for the Brasilia International Airport Transfer service using major credit cards, debit cards, or PayPal.

Regarding cancellations, the following policies apply:

1. Cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund.
2. Cancellations made within 24 hours of the scheduled pickup time are non-refundable.
3. No-shows or failure to notify the operator of any changes will result in forfeiture of the entire payment.
4. All refunds are processed within 5-10 business days and issued through the original payment method.

Customers are encouraged to review the cancellation policy carefully and contact the operator with any questions or concerns.

Additional Information

Typically, the Brasilia International Airport Transfer service is a straightforward and convenient option for travelers. The service includes 60 minutes of waiting time for airport pick-up and private transportation with all fees and taxes included. Passengers can select their preferred pickup point, and the driver’s contact information is provided 6 hours prior to the ride. Changes or updates are allowed up to 24 hours before the scheduled pickup.

Luggage Policy	Accessibility and Participation
Storage capacity based on passenger count	Not wheelchair accessible
Max allowance: 1 suitcase, 1 carry-on per traveler	Stroller accessible
Restrictions for oversized/excessive luggage	Service animals allowed

Frequently Asked Questions

How Reliable Is the Driver’s Punctuality?

Based on the limited reviews, the driver’s punctuality appears unreliable. With only 2 total reviews and a notable complaint of "no contact from operator" and "nobody to meet us," the service’s dependability is questionable.

What if My Flight Is Delayed?

If your flight is delayed, you can contact the provider as soon as possible to notify them. They’ll typically accommodate the changes and adjust the pickup time accordingly, provided you give them adequate notice.

Can I Request a Specific Type of Vehicle?

Yes, you can typically request a specific type of vehicle, such as an SUV or sedan, when booking a private transfer service. However, this may be subject to availability and may incur additional fees. It’s best to inquire with the operator beforehand.

Is There a Discount for Booking Multiple Transfers?

Many providers offer discounts for booking multiple transfers at once. However, the details of any potential discounts for this specific service aren’t clearly stated. It’s best to check with the operator directly to inquire about any multi-booking incentives.

How Can I Contact the Company During the Transfer?

You can contact the company during the transfer by using the driver’s contact information, which is provided approximately 6 hours prior to the ride. The operator will also send the specific meeting location 2 hours before the scheduled pickup.

Recap

The Brasilia International Airport’s private arrival transfer service offers a convenient way to start one’s trip, with 60 minutes of waiting time and all fees included. However, past customer feedback suggests potential issues with service reliability and communication. Travelers should carefully consider this feedback when deciding whether to use this service, as their overall experience may vary. Thorough research and clear communication with the provider are recommended to ensure a smooth arrival process.