Catalina Island and Bayahibe Snorkel Tour

The Catalina Island and Bayahibe Snorkel Tour promises an exhilarating day of underwater exploration led by professional guides. Offering snorkeling equipment and roundtrip transportation, the tour departs at 9 AM for a day of stunning marine life discovery. While recent customer feedback has highlighted some communication issues, the tour provider has committed to enhancing the overall experience. Whether you’re a seasoned snorkeler or a first-time adventurer, this tour offers a chance to learn about the captivating waters surrounding Catalina Island and Bayahibe. What secrets might these tropical waters hold?

About Your Stay

• The tour offers snorkeling excursions around Catalina Island and Bayahibe, providing participants with the opportunity to explore the underwater marine life.
• The tour is provided by Shelting Tours, a local tour operator in La Romana, Dominican Republic.
• The tour accommodates up to 60 travelers and includes a professional guide, snorkeling equipment, and refreshments.
• Pickup service is available, but the specific pickup locations are disclosed upon booking confirmation.
• While the tour generally give you an enjoyable experience, there have been some reported issues with communication and tour execution that the provider is committed to addressing.

Tour Overview

The Catalina Island and Bayahibe Snorkel Tour, offered by Shelting Tours in La Romana, Dominican Republic, promises a day of underwater exploration and scenic island views.

The tour accommodates up to 60 travelers and includes a professional guide, snacks, and the use of snorkeling equipment. Pickup service is available, with details provided upon booking confirmation.

While the tour isn’t wheelchair accessible, infants can participate by sitting on laps.

Customer reviews, though mixed, indicate issues with communication and tour execution, which the tour provider acknowledges and aims to address.

Inclusions and Amenities

Included in the Catalina Island and Bayahibe Snorkel Tour are several amenities to enhance the overall experience.

Travelers can expect the guidance of a professional guide, who’ll lead the group and provide expert insights.

Plus, the tour includes the use of snorkeling equipment, allowing participants to fully enjoy the underwater world.

On top of that, snacks are provided, ensuring visitors stay refreshed and energized throughout the excursion.

The tour’s inclusions aim to create a well-rounded and enjoyable experience for all participants.

The key inclusions are:

1. Professional guide
2. Use of snorkeling equipment
3. Snacks

Meeting and Pickup Details

Pickup points are available for the Catalina Island and Bayahibe Snorkel Tour, though the specific hotel or accommodation name must be provided upon booking confirmation. The tour departs at 9:00 AM sharp, so it’s crucial to be ready at the designated pickup location. The pickup details will be provided once the booking is confirmed, ensuring a smooth start to the adventure.

Pickup Details
Pickup Time	9:00 AM
Pickup Locations	Provided upon booking
Communication	Required for hotel/accommodation name
Tour Duration	Full day
Departure Point	Undisclosed

Participant Requirements

According to the tour information, the Catalina Island and Bayahibe Snorkel Tour isn’t wheelchair accessible, and infants must sit on laps during the excursion.

Most travelers can participate in the tour, but there are a few important considerations:

1. The tour isn’t suitable for individuals in wheelchairs or with limited mobility.
2. Infants are permitted, but they must remain on their parents’ or guardians’ laps throughout the tour.
3. The tour provider indicates that most travelers can join the excursion, suggesting a relatively inclusive experience.

Customer Feedback and Concerns

The customer reviews for the Catalina Island and Bayahibe Snorkel Tour indicate significant issues with the tour’s execution. Several travelers reported problems, such as no pickup, the tour not occurring as scheduled, and misleading information about the departure point and boat type.

One reviewer, Mara_d, expressed the need for more empathetic support from the tour provider in handling the cancellation.

The host’s response acknowledges the customers’ concerns, suggesting the tour provider is aware of the problems.

Tour Provider Response

Acknowledging the concerns raised by customers in their reviews, the tour provider Shelting Tours has expressed a commitment to addressing the issues and improving the overall experience for future participants.

The company has outlined several steps to enhance the tour:

1. Enhancing communication with customers, including clear pickup details and updates on any changes or cancellations.

2. Conducting a thorough review of the tour logistics, including transportation and boat selection, to ensure consistent and reliable service.

3. Providing additional training and support for their tour guides to improve the quality of service and customer engagement.

Shelting Tours has stated that these improvements are a priority, and they’re committed to regaining the trust of their customers.

Booking and Reservation Information

Booking this Catalina Island and Bayahibe Snorkel Tour can be done directly through Shelting Tours’ website or by contacting their local office in La Romana, Dominican Republic.

Pickup points are available, but the specific hotel or accommodation name must be provided upon booking confirmation. The tour starts at 9:00 AM, and details about the pickup location will be provided after booking.

While the tour isn’t wheelchair accessible, infants can attend and sit on laps. Most travelers can participate, though the reviews suggest potential issues with communication and tour execution, which the host has acknowledged.

Booking Your Stay

The Catalina Island and Bayahibe Snorkel Tour offers a full-day adventure with professional guidance and snorkeling equipment. While recent customer feedback has highlighted communication and execution issues, the tour provider has responded by enhancing service to regain trust. Participants should be aware that the tour is not wheelchair accessible. Booking details are available upon request.