Travelers passing through Cartagena’s airport can find respite in the Avianca VIP Lounge for just $34.60 per person. This oasis offers a range of amenities, from high-speed Wi-Fi to freshly prepared meals and beverages. However, accessing the lounge isn’t as straightforward as one might hope, with restrictions on who can enter and potential issues with refunds. Whether the lounge is worth the investment depends on the value travelers place on its offerings and their willingness to navigate the access requirements. For those seeking a more comfortable airport experience, the Avianca VIP Lounge may be worth considering – but a closer look at the fine print is advisable before making a decision.
Key Points
- The Avianca VIP Lounge at Cartagena Airport offers access for $34.60 per person, with a 10% discount and free cancellation up to 24 hours in advance.
- Lounge amenities include unlimited high-speed Wi-Fi, freshly prepared food and beverages, comfortable seating, and charging stations for electronic devices.
- Access to the lounge is restricted to passengers who have cleared customs and passport control and have a valid onward flight boarding pass.
- Spa, massage, and beauty services are available for an additional cost, and private resting suites with ensuite showers can be booked.
- Customer reviews highlight issues with access restrictions and the refund policy, suggesting room for improvement in customer service and addressing traveler concerns.
Lounge Access and Pricing
The Avianca VIP Lounge at Cartagena Airport offers travelers an opportunity to relax and rejuvenate before their flight. Priced at $34.60 per person, the lounge provides savings of up to 10% off the regular rate.
Guests can take advantage of the free cancellation policy up to 24 hours in advance for a full refund, and the option to reserve now and pay later.
With a 3-hour stay and unlimited high-speed Wi-Fi, the lounge features a selection of freshly prepared seasonal food and beverages, comfortable seating, and charging stations.
Access is restricted to passengers who’ve cleared customs and passport control, and a valid onward flight boarding pass is required.
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Lounge Features and Amenities
Guests can enjoy a 3-hour stay with unlimited high-speed Wi-Fi at the Avianca VIP Lounge.
The lounge offers a selection of freshly prepared seasonal food and beverages. Travelers can relax in the comfortable seating area and watch international TV channels.
Charging stations are available for powering up devices. For an additional cost, guests can purchase premium drinks on-site.
The lounge provides a peaceful respite from the hustle and bustle of the airport, allowing passengers to recharge before their flight.
Location and Access Requirements
The Avianca VIP Lounge is located at the domestic terminal near boarding gates 4 at Cartagena Airport.
Access to the lounge is restricted to passengers who’ve cleared customs and passport control. To access the lounge, travelers must present a valid onward flight boarding pass.
Infants below 2 years of age can enter the lounge for free, but children 18 and younger must be accompanied by a paying adult.
The lounge’s location within the domestic terminal means it’s only accessible to passengers on domestic flights, not international ones. This has led to some customer complaints about the limited access.
Spa, Massage, and Beauty Services
Along With the standard lounge amenities, the Avianca VIP Lounge at Cartagena Airport offers a range of spa, massage, and beauty services for passengers seeking a more relaxing and rejuvenating experience.
These include:
- Revitalizing massages to alleviate travel-induced tension and stress.
- Rejuvenating facial treatments to refresh and nourish the skin.
- Soothing body wraps and scrubs to promote overall well-being.
- Professional makeup and grooming services to help passengers look and feel their best.
These premium services can be booked directly at the lounge, allowing travelers to indulge in a moment of pampering before their flight.
More Great Thing To Do NearbyHotel Pickup and Drop-off Options
For the convenience of Avianca VIP Lounge patrons, hotel pickup and drop-off services are available.
Passengers can arrange transportation to and from the lounge, ensuring a seamless travel experience. This service is particularly useful for those with early departures or late arrivals, as it eliminates the need to navigate the airport on their own.
The pickup and drop-off options are available at an additional cost and must be booked in advance.
Private Resting Suites and Showers
Privacy and relaxation are paramount for weary travelers at the Avianca VIP Lounge.
For those seeking a moment of solace, the lounge offers private resting suites equipped with:
- Comfortable beds and plush linens for a rejuvenating nap.
- Adjustable lighting and temperature controls for customized comfort.
- Soundproofing to ensure a peaceful respite from the airport bustle.
- Ensuite showers with premium amenities to refresh and revitalize.
These tranquil spaces provide a welcome retreat, allowing passengers to recharge before their next flight.
Whether it’s a quick power nap or a more extended rest, the private suites at the Avianca VIP Lounge cater to the needs of discerning travelers.
Customer Experience and Reviews
Passengers’ experiences at the Avianca VIP Lounge in Cartagena Airport have been mixed, with the overall rating averaging just 1 out of 5 stars based on a single review. One customer, Rigo from Colombia, noted issues with accessing the lounge due to location restrictions and a lack of assistance with refunds. Despite the amenities offered, such as comfortable seating, international TV channels, and charging stations, the lounge appears to have fallen short of customer expectations.
| Criteria | Rating | Comments |
|---|---|---|
| Overall Experience | 1/5 | Disappointing |
| Access to Lounge | 2/5 | Restricted |
| Refund Policy | 1/5 | Unsatisfactory |
The Avianca VIP Lounge in Cartagena Airport seems to have room for improvement in terms of customer service and addressing the concerns raised by travelers.
Key Considerations for Travelers
Travelers considering using the Avianca VIP Lounge at Cartagena Airport should keep a few key points in mind.
First, access is restricted to passengers who’ve cleared customs and passport control, so plan accordingly. Plus, a valid onward flight boarding pass is required, and infants under 2 enter for free while children 18 and younger must be accompanied by a paying adult.
While the lounge offers amenities like high-speed Wi-Fi, freshly prepared food and beverages, and charging stations, the customer reviews highlight issues with access restrictions and refund policies.
Frequently Asked Questions
How Long Does the Lounge Access Last?
The lounge access lasts for 3 hours. Passengers can enjoy unlimited high-speed Wi-Fi, freshly prepared food and beverages, comfortable seating, and charging stations during their 3-hour stay in the lounge.
Can I Bring Guests Into the Lounge?
Guests can accompany the primary lounge user, but they’ll need to pay an additional fee. The access allows a 3-hour stay with the option to purchase premium drinks on-site.
Do I Need to Show Any Identification to Enter?
To enter the Avianca VIP Lounge, you’ll need to present a valid boarding pass for an onward flight. Infants under 2 can enter for free, while children 18 and younger must be accompanied by a paying adult.
Is There a Dress Code for the Lounge?
There is no specific dress code for the lounge. Guests can enter in casual attire. However, the lounge may not permit extremely casual or revealing clothing to maintain a comfortable and professional atmosphere for all visitors.
Can I Store My Luggage at the Lounge?
The Avianca VIP Lounge does not offer luggage storage services. Passengers can only access the lounge amenities, such as food, drinks, and Wi-Fi, during their 3-hour stay. Storing bags isn’t an available option at this lounge.
Recap
The Avianca VIP Lounge at Cartagena Airport offers travelers a comfortable retreat, but customer reviews suggest room for improvement regarding access and refund policies. Travelers should weigh the lounge’s amenities, such as Wi-Fi and dining options, against any restrictions or concerns before deciding if the $34.60 per person fee is worthwhile.
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