Excursion to Nerja & Frigiliana.

The Excursion to Nerja and Frigiliana promises a delightful journey along the picturesque Andalusian coastline. Operated by Visitanddo.com, this tour invites travelers to explore the vibrant local culture and breathtaking scenery of these charming destinations. With inclusions like transportation, a bilingual guide, and complimentary tapas and wine, the excursion seems to offer a well-rounded experience. However, a closer look at customer feedback reveals some potential issues that may impact the overall satisfaction of participants. What else can we uncover about this intriguing tour?

Key Points

• This excursion showcases the Andalusian coastline and local culture of Nerja and Frigiliana, two charming towns in southern Spain.
• The tour includes transportation, a bilingual guide, a complimentary glass of wine, and tapas in Frigiliana.
• The tour is not wheelchair accessible but is family-friendly, allowing strollers and accommodating limited mobility with assistance.
• Customer reviews are mixed, with some issues reported about the air conditioning and pickup time confusion, but overall positive experiences highlighted.
• The tour operator has responded promptly to customer feedback and is committed to improving satisfaction and addressing any misunderstandings.

Tour Overview

Offering an excursion to the picturesque towns of Nerja and Frigiliana, this tour provides an opportunity to explore the stunning Andalusian coastline and experience the charming local culture.

With an average rating of 3.5 out of 5 from 9 reviews, the tour is operated by Visitanddo.com in Malaga, Spain.

The maximum group size is 55 travelers, and the price starts from €45.00 with free cancellation up to 24 hours before the experience.

The tour includes transportation, a bilingual guide, a glass of wine, and tapas in Frigiliana, making it an attractive option for those seeking a well-rounded experience in the region.

Inclusions and Meeting Point

The tour includes air-conditioned vehicle transportation, a bilingual guide proficient in both Spanish and English, a complimentary glass of wine, and tapas in the charming town of Frigiliana. Participants will meet at the designated bus stop in front of the Caixa Bank on Av. de Andalucía, 10 in the Centro district of Málaga. The tour departs promptly at 9:30 am, with arrival at the destination expected around 10:30 am.

Meeting Point	Start Time
Bus Stop in front of Caixa Bank, Av. de Andalucía, 10, Distrito Centro, 29007 Málaga, Spain	09:30 am

The tour is accessible to strollers but not wheelchair users, and infants must sit on laps. Most travelers can participate in the excursion.

Accessibility and Participation

This tour isn’t wheelchair accessible, but strollers are permitted. Infants must sit on laps, and most travelers can participate in the excursion.

The meeting point is conveniently located near public transportation, making it easily accessible for most visitors. The tour doesn’t cater to wheelchair users, but individuals with limited mobility can still enjoy the experience with some assistance.

Families with young children can bring strollers, and infants can accompany their parents on the tour. The excursion is designed to accommodate a wide range of participants, ensuring an inclusive and enjoyable experience for the majority of travelers.

Customer Feedback

Reviews of the excursion to Nerja and Frigiliana have been mixed, with some travelers reporting issues while others highlighting positive experiences.

Specific complaints include:

1. Air conditioning problems on hot days, leaving passengers uncomfortable (Francis_M, Oct 2024).

2. Confusion about pick-up time and lack of clear directions (Ismael_A, Oct 2024).

However, many guests praised the informative guides and sufficient visiting time (Andrea_R, Sep 2024).

The tour operator has acknowledged any misunderstandings and emphasized their commitment to customer satisfaction.

Customer Issues

While some travelers praised the informative guides and visiting time, a few customers encountered issues that dampened their experience on the excursion to Nerja and Frigiliana.

Francis_M noted that the air conditioning on the vehicle struggled to keep up on hot days, leaving the group uncomfortable. Ismael_A reported confusion over the pickup time and lack of clear directions, leading to delays and frustration.

Despite these problems, the majority of participants had a positive experience, with Andrea_R highlighting the knowledgeable guides and sufficient time to explore the destinations.

The tour operator has acknowledged these concerns and emphasized their commitment to customer satisfaction, promising to address any issues to ensure a smooth and enjoyable excursion.

Communication With Operator

The tour operator provides clear communication at multiple stages of the booking process. Confirmation is promptly sent upon booking, and the local provider offers pickup time details to customers prior to the excursion. Comprehensive documentation clearly outlines the meeting point and start time, ensuring participants have the necessary information.

The operator’s communication also includes:

1. Apologies for any misunderstandings, emphasizing their commitment to customer satisfaction.

2. Contact information for the local provider, allowing customers to follow up on pickup time confirmation.

3. Detailed directions to the meeting point, including the specific bus stop location.

4. Assurances that the company values feedback and works to address any issues that may arise.

This thorough, proactive communication helps set appropriate expectations and ensures a smooth experience for excursion participants.

Operator’s Response

Typically, the tour operator responds promptly to any customer concerns or feedback, demonstrating a commitment to resolving issues and ensuring a positive experience for all participants.

In the case of this excursion, the operator has addressed the specific complaints raised by past travelers. For the issues with the air conditioning, the operator has ensured that the vehicles are properly maintained and functioning optimally, especially during hot weather.

To prevent confusion about pickup times and meeting locations, the operator has improved communication by providing clear and detailed instructions in the tour documentation.

The operator’s goal is to deliver a seamless and enjoyable tour, and they’re receptive to customer feedback to continuously enhance the overall experience.

Frequently Asked Questions

Is This Tour Suitable for People With Disabilities?

The tour may not be fully accessible for people with disabilities. While it is stroller accessible, it is not wheelchair accessible, and infants must sit on laps. Travelers with mobility challenges should consider the tour’s limitations before booking.

Can I Bring My Own Food and Drinks on the Tour?

Passengers are generally not allowed to bring their own food and drinks on the tour. However, the inclusions typically cover a glass of wine and tapas, providing refreshments during the excursion. It’s best to check with the tour operator for any specific policies.

Are There Any Age Restrictions for the Tour?

The tour doesn’t have any age restrictions. Infants must sit on laps, and most travelers can participate. The tour is open to people of all ages, though strollers are allowed.

Can I Get a Refund if I Need to Cancel After 24 Hours?

Unfortunately, the tour operator’s policy only allows for free cancellation up to 24 hours before the experience starts. After that time, no refunds are available, even if you need to cancel for any reason.

Is There an Option to Extend the Tour Duration?

According to the tour information, there doesn’t appear to be an option to extend the tour duration. The tour has a set start and end time, with no mention of flexibility in the schedule.

Recap

The Excursion to Nerja and Frigiliana offers an immersive experience along the stunning Andalusian coastline.

Inclusive of transportation, a bilingual guide, and complimentary refreshments, the tour provides good value for money.

While some customers have reported issues with air conditioning and pickup clarity, the operator seems responsive to feedback, making it a potentially enjoyable option for travelers seeking to explore this picturesque region.