Full Day Excursion to Cafayate From Salta

The full-day excursion to Cafayate from Salta, operated by Luna Roja, promises a scenic journey in a comfortable air-conditioned vehicle. Departing at 7:00 am, the tour includes a guided winery visit with wine sampling and all gratuities covered. While past customers have reported mixed reviews, the operator remains committed to addressing feedback and improving the overall service quality. With the tour priced at $69.00 per person, prospective travelers must weigh the potential benefits against the concerns raised by previous participants. Delving deeper into the details of this offering may reveal whether it aligns with one’s expectations for a memorable day trip from Salta.

This experience made our list of the 6 Best Full-Day Tours In Salta.

Key Points

• Full-day excursion from Salta to Cafayate, operated by Luna Roja, with air-conditioned transportation and a guided winery tour with tastings.
• Tour price starts at $69.00 per person, with a maximum group size of 15, and includes gratuities.
• Customers report discrepancies between advertised and actual experience, with larger-than-promised group sizes and unfulfilled winery visit expectations.
• The operator acknowledges the issues and has committed to implementing service improvements based on customer feedback.
• Accessibility is limited, with the tour not being wheelchair-friendly and infants required to sit on laps.

Tour Overview

The excursion to Cafayate from Salta offers travelers a comprehensive full-day experience, operated by the tour company Luna Roja.

Priced from $69.00 per person, the tour accommodates a maximum of 15 travelers, though the actual group size may vary due to operational reasons.

Confirmation is provided at the time of booking, and free cancellation is available up to 24 hours before the start of the experience.

The tour includes an air-conditioned vehicle, a visit to a winery in Cafayate, and gratuities.

Pickup is at 7:00 am from select locations, and the tour is stroller accessible, though not wheelchair-friendly.

Inclusions and Pickup

The excursion includes an air-conditioned vehicle to transport travelers to Cafayate.

Once there, visitors will enjoy a guided tour of a local winery, sampling the region’s renowned wines. Gratuities are also included in the tour price.

The tour departs at 7:00 am from select pickup points around Salta. Strollers are allowed, but infants must sit on laps. Unfortunately, the tour isn’t wheelchair accessible.

Though the tour has a maximum group size of 15 travelers, the exact number may vary due to operational reasons. Confirmation of the booking is provided upon reservation.

Mixed Reviews and Ratings

When it comes to the reviews and ratings for this Cafayate excursion from Salta, a mixed picture emerges.

The tour has only received 3 reviews, all of which are 1-star. Customers report the tour didn’t match the advertised experience, with a larger group size than promised and a winery visit that didn’t live up to expectations.

The operator acknowledged the issues, noting operational changes, and committed to improving the service based on the feedback.

While the low ratings are concerning, the willingness to address customer concerns suggests the company is taking steps to enhance the tour quality.

Prospective travelers should weigh these mixed reviews carefully when considering this excursion.

Customer Feedback and Response

Although the reviews for this Cafayate excursion are concerning, the operator has shown a willingness to address customer feedback.

One customer reported that the tour description was misleading, and the group size was larger than advertised. The operator acknowledged the operational changes and committed to improving their service based on this feedback.

They stated they’d review the customer’s case and implement necessary measures to ensure the tour aligns with the promised experience. This responsiveness is encouraging, and it suggests the operator is committed to providing a high-quality, authentic excursion to Cafayate from Salta despite the mixed initial reviews.

Operator’s Commitment to Improvement

The operator’s commitment to improvement is a promising sign for future customers. After acknowledging the discrepancy between the tour’s advertisement and the actual experience, the operator pledged to implement necessary measures to address the concerns raised. This commitment suggests a willingness to learn from customer feedback and enhance the overall tour quality. To support this, the operator has stated they will review the customer’s case and take appropriate actions. The table below outlines the key elements of the operator’s response and commitment to improvement:

Element	Description
Acknowledgment	Operator acknowledged the differences from the advertised experience.
Commitment	Operator committed to implementing necessary measures to improve the service.
Review	Operator stated they would review the customer’s case.
Implementation	Operator pledged to take appropriate actions based on the feedback received.

Tour Price Discrepancy

According to the information provided, a tour price discrepancy was noted by the customer.

The customer found a lower price for a similar tour, despite the advertised price of the Luna Roja tour being from $69.00 per person. This discrepancy raised concerns about the accuracy of the tour pricing.

The operator acknowledged the customer’s feedback and stated they’d review the case and implement necessary measures to address the issue.

Ensuring transparent and competitive pricing is crucial for building trust with customers and providing a satisfactory tour experience.

The operator’s commitment to addressing the price discrepancy is a positive step towards improving the overall service quality.

Additional Considerations

Beyond the pricing concerns, there are a few other aspects to consider when evaluating this Cafayate excursion from Salta. Firstly, the tour’s accessibility is limited, as it’s not wheelchair-friendly and requires infants to sit on laps.

Plus, the group size isn’t guaranteed, as the operator notes it’s subject to operational reasons.

Lastly, the mixed reviews, including a customer’s dissatisfaction with the experience not matching the advertised details, suggest the tour may not consistently deliver on its promises.

While the operator has acknowledged the feedback and committed to improvements, these considerations are important to weigh when deciding if this excursion is the right fit.

• Accessibility limitations for wheelchair users and infants
• Uncertain group size due to operational factors
• Mixed reviews highlighting potential discrepancies from advertised experience

Recap

The Full Day Excursion to Cafayate from Salta offers a scenic journey, but prospective travelers should consider mixed reviews regarding group size and unmet expectations. While the operator is committed to improving service quality, the tour’s $69.00 price tag may not align with the overall experience for some. Ultimately, travelers should weigh the benefits and drawbacks to determine if this excursion suits their preferences and budget.