Full Day Martha Brae Rafting & Luminous Lagoon Tour With Dinner

The Full Day Martha Brae Rafting & Luminous Lagoon Tour in Trelawny, Jamaica, offers an idyllic escape into the island’s natural wonders. Adventurers can glide along the picturesque Martha Brae River on a serene bamboo raft, enjoy a delicious dinner, and witness the mesmerizing glow of the Luminous Lagoon. While the tour generally receives positive reviews, some guests have noted occasional communication issues. However, with hotel transportation and an English-speaking guide, this tour promises a unique blend of relaxation and natural beauty that may leave you longing to explore further.

About Your Stay

• This full-day adventure in Trelawny, Jamaica, offers a rafting experience on the Martha Brae River and a visit to the Luminous Lagoon, with dinner included.
• The tour accommodates up to 45 travelers, with hotel transportation provided, and is led by an English-speaking guide.
• Key inclusions are a bamboo raft demonstration, the rafting experience, admission fees, and dinner, while gratuities are at the traveler’s discretion.
• Guests should arrive on time, bring appropriate attire and supplies, and note that the tour is not wheelchair accessible.
• Positive feedback highlights the relaxing nature of the raft ride, the skill of the captain, and the captivating glow of the Luminous Lagoon.

Tour Overview

The Martha Brae Rafting & Luminous Lagoon Tour offers a full-day adventure in Trelawny, Jamaica, with a price starting from £118.34 per person, subject to group size.

The tour accommodates up to 45 travelers and includes transportation from hotels, an English-speaking guide, a bamboo raft construction demonstration, the rafting experience, admission fees, and dinner.

Confirmation is provided at the time of booking, and free cancellation is available up to 24 hours before the start of the experience.

The tour isn’t wheelchair accessible, and infants must sit on laps. Most travelers can participate, but it’s not recommended for those with back problems or serious medical conditions.

Inclusions and Exclusions

The tour includes transportation from the hotel, an English-speaking guide, a bamboo raft construction demonstration, the rafting experience, admission fees, and dinner. However, the tour excludes gratuities and anything not mentioned in the inclusions.

Included	Excluded
Hotel transportation	Gratuities
English-speaking guide	Anything not mentioned
Bamboo raft demonstration	N/A
Rafting experience	N/A
Admission fees	N/A
Dinner	N/A

What to Expect

Start time for the tour is 12:50 pm.

The tour isn’t wheelchair accessible, and infants must sit on laps. It’s not recommended for travelers with back problems or serious medical conditions, though most people can participate.

Guests should bring bathing gear, sunblock, insect repellent, a towel, and a change of clothes. They should also have money for extras or gratuities.

The tour involves a bamboo raft construction demonstration and a rafting experience. Visitors will have the opportunity to explore the Luminous Lagoon, a natural wonder where the water glows in the dark.

Dinner is included in the tour package.

Positive Feedback

Positive feedback from past participants highlighted the relaxing nature of the raft ride and the skill of the captain who guided them down the Martha Brae River.

Travelers appreciated the incredible lunch served during the tour and valued the unique experience of the Luminous Lagoon.

Many noted the captain’s expertise in navigating the river, providing a smooth and tranquil journey.

The opportunity to witness the mesmerizing glow of the lagoon was also a highlight, with visitors captivated by the natural phenomenon.

Negative Feedback

Not all participants’ experiences were entirely positive. Some customers reported that the tour guide omitted part of the tour itinerary, leaving them disappointed. Plus, the luminous lagoon glow was not visible due to the brightness of the moon, detracting from the anticipated experience. One reviewer even mentioned a lack of response from the company regarding a refund request, suggesting room for improvement in customer service and responsiveness.

Issue	Frequency	Impact
Tour guide omission	Occasional	Decreased satisfaction
Lagoon glow not visible	Rare	Diminished experience
Unresponsive customer service	Isolated	Loss of trust

Customer Service Response

In response to the negative feedback, the company acknowledged and appreciated the positive commentary provided by customers.

The company expressed apologies for the unsatisfactory experiences and emphasized the importance of customer feedback for service improvement.

As part of their corrective actions, the company has:

1. Reviewed the tour guide’s protocol and provided additional training to ensure all components are consistently delivered.
2. Examined the factors contributing to the lack of luminous glow and identified solutions to enhance the experience.
3. Established a more responsive process for handling refund requests.
4. Committed to closely monitoring customer reviews and promptly addressing any concerns to deliver a high-quality tour experience.

Booking and Cancellation

The tour’s booking process is straightforward, allowing customers to easily secure their spots.

With prices starting from £118.34 per person, the tour offers flexibility for groups of varying sizes, up to a maximum of 45 travelers.

Confirmation is provided upon booking, and the company offers free cancellation up to 24 hours before the experience starts, providing customers with peace of mind.

The tour includes round-trip transportation from the hotel, an English-speaking guide, and all necessary admission fees, making it a hassle-free experience.

Customers should come prepared with appropriate attire and personal items, as the tour involves both a rafting experience and a visit to the Luminous Lagoon.

Booking Your Stay

The Full Day Martha Brae Rafting & Luminous Lagoon Tour offers an immersive Jamaican experience, combining serene river rafting and a captivating visit to the Luminous Lagoon. While the tour generally receives positive reviews, occasional communication issues have been noted. Overall, it provides a unique blend of natural beauty, relaxation, and cultural exploration for those seeking an unforgettable adventure in Trelawny, Jamaica.