Kandy to Ella Train Tickets (2nd Class)

The journey from Kandy to Ella by train is renowned for its breathtaking scenery, winding through lush hills and verdant tea plantations. While 2nd class tickets are typically priced at a reasonable $16 for two passengers, many travelers have reported facing inflated charges, at times reaching as high as $78. Adding to the frustration, customers have also encountered issues with ticket receipts and incorrect bookings. Nevertheless, the picturesque views make the trip a memorable adventure, underscoring the importance of booking well in advance to ensure a smooth and affordable experience. With these details in mind, one can understand the allure and challenges of this popular train journey.

Key Points

• The standard price for a Kandy to Ella train ticket (2nd class) is $16 for two passengers, but customers have reported being charged up to $78.
• Customers have complained about issues with not receiving tickets at the counter and being forced to purchase new ones, leading to an overall rating of 2.0 out of 5.
• The journey features a scenic route through hills and tea plantations, with one positive reviewer highlighting the wonderful scenery and experience despite the ticketing challenges.
• Booking challenges include ticket shortages and cancellations due to high demand, with the operator requiring tickets to be purchased at least a month in advance.
• The experience is not wheelchair accessible but is stroller accessible, and service animals are permitted on board.

Ticket Details and Inclusions

Although the Kandy to Ella train ticket is priced at $16 for two passengers, customers reported being charged $78, a significant markup.

The ticket includes access to restroom facilities on board and a reserved seat from Kandy to Badulla.

However, the overall rating for this ticket is only 2.0 out of 5, with no 5-star, 4-star, or 3-star reviews.

Passengers have complained about not receiving the ticket at the counter and having to purchase a new one, as well as being provided with the wrong tickets and refused travel at the station.

The operator acknowledges these issues and claims prices reflect demand and supply, while also stating that tickets must be purchased a month in advance.

Customer Review Highlights

Several customers expressed dissatisfaction with their Kandy to Ella train ticket experience.

Some complained about not receiving the tickets they purchased, forcing them to buy new ones at the station. Others reported receiving the wrong tickets, which led to issues when trying to board the train.

Many travelers also expressed concerns about the high pricing compared to the actual cost of the 2nd class train tickets, which was significantly lower than what they were charged.

However, one customer did mention the wonderful scenery and that the long 7-hour journey was worth it, despite the issues they encountered.

Meeting and End Locations

The meeting point for the Kandy to Ella train ticket experience is Kandy Railway Station, located on Platform 1 along Station Road in Kandy, Sri Lanka.

From there, the train will transport passengers to the end point at Badulla Railway Station in Badulla, Sri Lanka.

The journey covers a scenic route through the hills and tea plantations, providing an enjoyable experience for travelers.

It’s important for customers to arrive at the designated meeting point on time to ensure a smooth start to their journey on the Kandy to Ella train.

Accessibility and Participation

The Kandy to Ella train ticket experience isn’t wheelchair accessible, but it’s stroller accessible.

Service animals are allowed on board. The train station is near public transportation, making it convenient for most travelers.

Infants must sit on their parents’ laps during the journey. Despite some accessibility limitations, most travelers can participate in this train ride.

The experience is a private tour, meaning only your group will be on the train. This provides a more personalized and intimate journey through the scenic Sri Lankan countryside.

Negative Customer Experiences

Regrettably, some travelers have reported negative experiences with the Kandy to Ella train ticket purchase. Passengers have complained about not receiving their tickets at the counter, forcing them to purchase new ones. Others were provided the wrong tickets and refused travel at the station. Plus, there have been grievances about the high pricing compared to the actual ticket cost.

Issue	Details	Resolution
No ticket at counter	Passengers had to buy new tickets	Not specified
Wrong tickets provided	Refused travel at station	Not specified
High pricing complaints	$16 actual cost, charged $78	Operator claims prices reflect demand

The operator acknowledges these complaints and states that prices reflect demand and supply, while also noting that tickets must be purchased a month in advance due to high demand leading to cancellations of other bookings.

Positive Customer Experience

Interestingly, a few travelers have reported positive experiences with the Kandy to Ella train journey.

One reviewer noted the "wonderful scenery" along the route, despite the trip taking over 7 hours. They felt the lengthy journey was "worth it" to take in the beautiful landscapes.

Travelers also appreciated the convenience of the included seat reservation from Kandy to Badulla.

While some customers were dissatisfied with the high pricing, those who’d a positive experience deemed the trip a worthwhile adventure through Sri Lanka’s picturesque countryside.

Operator Acknowledgement and Responses

The operator of the Kandy to Ella train ticket service acknowledges the complaints voiced by some customers.

They state that the pricing reflects the high demand and limited supply for these popular train tickets. The operator claims tickets must be purchased at least a month in advance, and issues with demand have led to the cancellation of other bookings.

However, the operator emphasizes that customers have the choice to purchase tickets directly or through a platform like Viator.

Despite the challenges, the operator give you a memorable journey through the scenic countryside between Kandy and Ella.

Booking Challenges and Recommendations

Booking the Kandy to Ella train tickets appears to present several challenges for customers. According to the information provided, the operator acknowledges there are issues with demand and supply, leading to ticket shortages and cancellations.

Customers have complained about having to purchase new tickets at the station due to a lack of available tickets at the counter. Plus, the operator claims tickets must be bought a month in advance, which may be difficult for some travelers.

While the operator offers customers the choice to purchase tickets directly or through Viator, the significant price difference between the actual ticket cost and the charged amount has also drawn criticism from reviewers.

Frequently Asked Questions

Can I Bring My Own Food and Drinks on the Train?

Yes, passengers can bring their own food and drinks on the train. The train ticket allows for the transportation of personal food items and non-alcoholic beverages to enjoy during the journey.

What Are the Seating Arrangements Like on the 2nd Class Train?

The 2nd class train seating is arranged in rows, with cushioned benches that can accommodate 2-3 passengers per row. Travelers can expect a reasonable amount of personal space, though the capacity is higher than 1st class.

Are There Any Luggage Restrictions or Fees for Excess Baggage?

There are no explicit luggage restrictions, but passengers may be charged for excess baggage. The operator advises travelers to pack lightly, as storage space on the train is limited.

Can I Get off the Train at Intermediate Stations Along the Route?

Passengers can get off at intermediate stations along the route. However, they should check with the operator regarding any restrictions or additional fees for stopping at stations before the final destination of Badulla.

Is There Wi-Fi or Charging Facilities Available on the Train?

The train doesn’t have Wi-Fi or charging facilities on board. Passengers should come prepared with fully charged devices and any necessary power banks, as the train doesn’t provide these amenities during the journey.

Recap

The Kandy to Ella train journey offers breathtaking views, but customers have reported inconsistent pricing and ticket booking issues. Despite these challenges, the trip remains a memorable adventure. To ensure a smooth experience, it’s crucial to book tickets well in advance to secure the best fares and availability. Travelers should also be prepared for potential pricing discrepancies and unforeseen complications during the booking process.