Miami: Key West Day Trip With Snorkeling and Open Bar

The Miami: Key West Day Trip promises an exhilarating tropical adventure, complete with snorkeling and an open bar. Departing early from Miami Beach, this 13-hour tour boasts convenient amenities like transportation, snorkeling gear, and on-board restrooms. However, customer reviews tell a mixed tale – while some travelers rave about the unforgettable experience, others lament frequent activity cancellations due to weather and frustrations with refund policies. Before booking this excursion, it’s crucial for potential visitors to weigh the pros and cons and consider whether the promised thrills outweigh the reported logistical challenges.

This experience made our list of the 20 Best Drinking Tours In Miami.

Key Points

• This 13-hour Miami to Key West day trip includes transportation, snorkeling equipment, and an open bar, accommodating up to 79 travelers.
• The tour has a central departure point in Miami Beach and a return to the same location, with a bus that includes a restroom.
• Customers have reported issues with tour cancellations, inadequate refunds, and a perceived lack of transparency in the pricing structure.
• The tour is not wheelchair accessible, but it is stroller-friendly for families with young children.
• Reviewers caution against booking this day trip due to the unreliable refund policies and frequent cancellations of key activities.

Overview of the Tour

The Miami: Key West Day Trip with Snorkeling and Open Bar tour offers an exciting excursion to the picturesque Florida Keys, with a duration of 13 hours including transportation.

Departing from Miami Beach, the tour meets at 305 Lincoln Rd, with a 06:45 AM start time. Accommodating up to 79 travelers, the tour provides a restroom on board, snorkeling equipment, and all fees and taxes.

Hotel pick-ups must be reserved 24 hours in advance. While not wheelchair accessible, the tour is stroller-friendly and situated near public transportation, making it accessible for most participants.

Inclusions and Amenities

The tour includes a restroom on board, allowing passengers to comfortably handle any necessary stops during the journey. Plus, snorkeling equipment is provided, so guests can fully enjoy the underwater wonders of the destination. All fees and taxes are covered, ensuring a hassle-free experience.

Inclusion	Description
Restroom	On-board restroom for passenger convenience
Snorkeling Equipment	Provided for exploring the marine life
Fees and Taxes	All covered in the tour price
Hotel Pickup	Available upon request 24 hours prior
Maximum Travelers	79

While the tour seems comprehensive, it’s important to note the accessibility limitations, as it is not wheelchair accessible.

Accessibility and Transportation

Though the tour isn’t wheelchair accessible, it’s stroller accessible, making it suitable for families with young children.

The tour also operates near public transportation, allowing for easy access from various locations in the Miami area. Customers should keep the following in mind regarding the transportation and accessibility:

• The tour departs from a centralized meeting point at 305 Lincoln Rd, Miami Beach, FL 33139, with pick-ups available from nearby hotels if reserved at least 24 hours in advance.
• The tour returns to the same meeting point at the end of the excursion.
• The tour bus is equipped with a restroom for the convenience of passengers during the 13-hour journey.
• Most travelers can participate in the tour, but those with mobility limitations should consider the accessibility constraints.

Customer Reviews Breakdown

While the tour boasts a 4.5-star rating, a deeper dive into the reviews paints a more nuanced picture. Customers have cited significant issues with refunds and perceived value discrepancies. The tour operator has been accused of inadequate communication and disproportionate charges for the bus trip, which is listed separately. A breakdown of the reviews is summarized in the table below:

Complaint	Details
Cancellation Issues	Snorkeling and open bar cancelled due to weather; customers received inadequate refunds.
Refund Discrepancies	Significant differences in refund amounts among group members.
Cost Breakdown	Original cost $159.99; customers felt they were charged disproportionately for the bus trip at $59.99.

Based on these concerns, it is advisable for customers to exercise caution when booking with this tour operator.

Cancellation and Refund Issues

Cancellation and refund issues appear to be a recurring problem for customers booking this Key West day trip.

According to reviews, the tour operator has frequently canceled the snorkeling and open bar portion of the tour due to weather, offering inadequate refunds.

Plus, there have been significant discrepancies in the refund amounts received by group members, with customers complaining about a lack of communication from the tour operator.

Some customers have also expressed concerns about the cost breakdown, feeling that they were charged disproportionately for the bus trip, which is listed separately at $59.99.

• Snorkeling and open bar cancelled due to weather
• Inadequate refunds provided
• Significant refund discrepancies among group members
• Lack of communication from the tour operator

Cost and Value Concerns

Customers’ cost and value concerns appear to be another point of contention for this Key West day trip. According to reviews, the original cost of $159.99 felt disproportionate, especially given that the bus trip is listed separately at $59.99. This suggests a lack of transparency in the pricing structure, leaving some customers feeling they were overcharged for the overall experience.

Cost Breakdown	Price
Original Tour Cost	$159.99
Bus Trip Cost	$59.99
Perceived Value Discrepancy	Customers felt the tour was overpriced

The reviews highlight a perceived lack of value, with customers questioning the appropriateness of the pricing compared to the actual services and activities provided, particularly when the snorkeling and open bar were cancelled due to weather.

Recommendations for Travelers

Based on the concerning issues highlighted in the reviews, travelers are strongly advised against booking this Key West day trip.

The tour operator appears to have significant problems with refunds, cancellations, and perceived value, leaving customers dissatisfied and frustrated.

Some key reasons to avoid this tour include:

• Unreliable refund policies, with significant discrepancies in amounts returned to group members
• Frequent cancellation of key activities like snorkeling and open bar due to weather, with inadequate compensation
• Questionable pricing, with the bus transportation fee seemingly disproportionate to the overall cost
• Poor communication from the tour operator, exacerbating customer service issues

Travelers would be better served exploring alternative Key West day trip options that offer a more reliable and transparent experience.

Booking and Logistics

To book the Key West day trip, travelers must make their reservation at least 24 hours in advance.

The tour departs from 305 Lincoln Rd, Miami Beach, FL 33139 at 6:45 AM sharp, so it’s crucial to arrive 20 minutes early.

The trip includes transportation, snorkeling equipment, and an open bar, though the snorkeling and bar may be canceled due to weather.

Hotel pickup is available but must be reserved ahead of time.

The tour accommodates up to 79 guests and returns to the original meeting point.

Customers have reported issues with refunds and cost discrepancies, so it’s essential to review the policy thoroughly before booking.

Frequently Asked Questions

Are There Any Dietary Restrictions Accommodations Available?

The tour operator doesn’t specify any dietary accommodations. Customers with dietary restrictions should inquire about available options when booking the tour and notify the operator in advance of any special requirements.

Can the Tour Be Customized for Private Groups?

The tour can be customized for private groups, but the details are unclear. Customers may need to contact the tour operator directly to inquire about specific group customization options and pricing. However, the overall reviews suggest caution when booking with this provider.

What Is the Cancellation Policy for Individual Travelers?

The cancellation policy typically allows individual travelers to cancel their booking up to 24 hours prior to the tour’s start time. However, based on the reviews, customers have reported issues with the refund process and inconsistent application of the policy.

Are There Any Special Discounts or Promotions Offered?

There’s no mention of any special discounts or promotions for this tour. Given the negative reviews about refund issues, it’s recommended to inquire about any available deals directly with the tour operator before booking.

How Much Time Is Allocated for Sightseeing in Key West?

The overview does not specify the exact amount of time allocated for sightseeing in Key West. However, the 13-hour total duration suggests there should be ample time for visitors to explore the city’s attractions and landmarks during the day trip.

Recap

The Miami: Key West Day Trip offers a tempting tropical adventure, but travelers should approach with caution. While the tour includes appealing amenities like snorkeling and an open bar, customer reviews highlight frequent cancellations and refund challenges. Potential visitors are advised to carefully consider alternative options that provide a more reliable and enjoyable experience. Booking this day trip may not be worth the risk of disappointment.