National Express | Gatwick Airport to Central London Transfer

National Express offers a convenient transfer service from Gatwick Airport to central London, but it’s not without its challenges. While the service provides air-conditioned vehicles with restrooms and Wi-Fi, the customer reviews paint a mixed picture. Some travelers report lengthy wait times and issues with vehicle maintenance, leading to a rather low overall rating. Despite these concerns, the service remains a budget-friendly option at just £10 per trip. However, the full story of this transfer service is yet to be told, leaving curious readers wondering about the details that might sway their decision to use it.

About Your Stay

• National Express operates a transfer service connecting Gatwick Airport to Victoria Coach Station in central London.
• Service pickup locations are the lower level outside International Arrivals at North Terminal and stops 1-5 at the lower forecourt of South Terminal.
• Vehicles are equipped with air-conditioning, onboard restrooms, and complimentary Wi-Fi to enhance passenger comfort.
• The service is wheelchair accessible and accommodates families with strollers, as well as service animals.
• Booking options include a free cancellation policy up to 24 hours before the service, and a lowest price guarantee.

Service Overview

The National Express transfer service provides a convenient option for travelers to get from Gatwick Airport to central London.

This service has received 11 reviews, with an overall rating of 2.0 stars.

The pickup locations are clearly defined, with the meeting point at the lower level outside International Arrivals at Gatwick North Terminal, and the Gatwick South Terminal pickup from the lower forecourt at stops 1 to 5.

The end point is Victoria Coach Station in central London.

The vehicles are air-conditioned and equipped with restrooms and Wi-Fi, making the journey more comfortable.

The service is accessible, accommodating wheelchairs, strollers, and service animals, with infant seats available.

Meeting and Pickup

Passengers are met at the Gatwick North Terminal, lower level outside International Arrivals.

For those arriving at the Gatwick South Terminal, the pickup location is the lower forecourt at stops 1 to 5.

The transfer service ends at the Victoria Coach Station, 164 Buckingham Palace Rd, London SW1W 9TP.

The pickup process includes:

1. Locating the designated meeting point.
2. Identifying the National Express representative or vehicle.
3. Providing your booking information or name to the representative.
4. Boarding the air-conditioned vehicle with onboard restroom and WiFi.

Vehicle Features

As passengers board the National Express transfer service, they’ll find an air-conditioned vehicle equipped with several convenient features.

The coach includes a restroom on board, allowing passengers to freshen up during the journey. Plus, the vehicle offers complimentary Wi-Fi, enabling travelers to stay connected and entertained throughout the transfer.

These amenities create a comfortable and modern travel experience, catering to the needs of passengers. Whether it’s a short trip or a longer journey, the National Express transfer service ensures a pleasant and hassle-free ride from Gatwick Airport to Central London.

Accessibility

Accessibility is an important consideration for the National Express transfer service from Gatwick Airport to Central London.

The service is wheelchair accessible, allowing passengers to comfortably board the air-conditioned vehicles. Strollers are also welcome, and service animals are permitted.

The transfer service is conveniently located near public transportation options, making it easy for passengers to connect to their final destinations.

Plus, infant seats are available, though infants must sit on laps during the journey. The vehicle interiors feature wheelchair-accessible surfaces, ensuring a smooth and comfortable experience for all passengers.

• Wheelchair accessible
• Stroller accessible
• Service animals allowed
• Near public transportation

Booking Process

Travelers can easily book the National Express transfer service from Gatwick Airport to Central London.

The booking process is straightforward, with options for confirmation at the time of booking and the ability to reserve now and pay later. Customers can take advantage of the free cancellation policy up to 24 hours before the experience starts.

The service has a maximum capacity of 48 travelers per tour or activity, ensuring a comfortable ride.

Lastly, National Express offers a Lowest Price Guarantee, giving travelers peace of mind that they’re getting the best deal.

The booking process is designed to be convenient and hassle-free for those needing transportation from Gatwick to central London.

Customer Reviews

Although the National Express transfer service from Gatwick Airport to Central London has a low overall rating of 2.0 stars from 11 total reviews, the feedback provides valuable insights for travelers.

The reviews highlight several key issues:

1. Multiple complaints about long wait times, with one reviewer reporting a nearly 2-hour delay.

2. Concerns about the cleanliness and maintenance of the vehicles, with several mentions of "dirty" and "uncomfortable" conditions.

3. Frustration with poor customer service, including unresponsive staff and a lack of communication.

4. Dissatisfaction with the overall value, with one reviewer describing the service as "overpriced for what you get."

Despite these negative experiences, the reviews also suggest that the transfer service may be suitable for some travelers, depending on their expectations and priorities.

Getting to the End Point

Departing from Gatwick Airport, the National Express transfer service takes passengers directly to Victoria Coach Station in central London. For arrivals at the North Terminal, travelers can find the meeting point on the lower level outside International Arrivals. Those arriving at the South Terminal should look for the designated stops 1 to 5 on the lower forecourt for departures and arrivals.

Route	Duration	Price
Gatwick Airport to Victoria	65 mins	£10
Gatwick South to Victoria	60 mins	£10
Gatwick North to Victoria	70 mins	£10

The air-conditioned vehicles offer onboard restrooms and WiFi, ensuring a comfortable journey.

Worth The Stay

National Express’s transfer service from Gatwick Airport to Central London provides a budget-friendly option, though customer reviews highlight significant issues like long wait times and poor vehicle maintenance. While the service features comfortable air-conditioned vehicles, the low overall rating of 2.0 stars suggests travelers should consider alternatives that may offer a more reliable and convenient experience, despite the higher cost.