We found the Novotel London Excel to be a sleek, modern hotel right next to the massive ExCeL Exhibition Centre.
The rooms are clean and comfy, with all the usual amenities you’d expect. The hotel’s restaurant serves up decent meals, and there’s a bar for unwinding after a long day.
On the downside, it’s a bit far from central London, so sightseers might find the location inconvenient.
Also, during big events at ExCeL, the hotel can get pretty busy and noisy.
This place is perfect for business travelers attending conferences or trade shows at ExCeL.
It’s also good for families who don’t mind being away from the city center and want a reliable, comfortable base for exploring London.
Key Points
- Conveniently located 150 meters from the ExCeL Exhibition Centre, providing easy access for business travelers.
- Offers a range of modern and well-appointed rooms with functional workspaces and comprehensive amenities.
- Provides diverse dining options, including an international restaurant and bar, catering to various dietary needs.
- Boasts recreational facilities such as a fitness center, sauna, and hammam for guests’ wellness.
- Maintains a high guest satisfaction rating of 8.1 out of 10, with praise for its location, staff, and cleanliness.
Hotel Location and Accessibility
The Novotel London Excel is conveniently situated just 150 meters from the renowned ExCeL Exhibition Centre, making it an ideal choice for those attending events or conferences in the area.
It’s also close to other popular destinations like the O2 arena, Canary Wharf, and London City Airport.
Guests can reach the property easily, with the nearby Custom House Station (DLR) located just 300 meters away.
The hotel’s strategic location allows visitors to explore the vibrant Docklands area and access the city’s attractions with ease, ensuring a seamless and convenient stay for both business and leisure travelers.
Room Features and Amenities
Featuring modern decor, the Novotel London Excel’s rooms provide guests with a comfortable and functional living space.
Each room includes a spacious work area, perfect for business travelers, as well as a laptop safe and minibar for added convenience.
The private bathrooms are well-appointed, and guests can enjoy the in-room tea and coffee making facilities.
The hotel’s dining options, including the Upper Deck Restaurant & Bar, offer a range of international cuisines and cater to various dietary requirements.
Whether visiting for work or leisure, guests can take advantage of the hotel’s comprehensive amenities to ensure a pleasant and productive stay.
Dining Options and Cuisine
Novotel London Excel offers a range of dining options to cater to guests’ diverse tastes and dietary requirements.
The hotel’s Upper Deck Restaurant & Bar serves international cuisine in a family-friendly atmosphere, with an outdoor terrace offering scenic views.
Breakfast choices include Continental, Full English, Vegetarian, Vegan, Halal, and Gluten-free options, catering to various preferences.
Whether guests are looking for a quick bite or a leisurely dining experience, the hotel’s culinary offerings provide a satisfying and convenient dining experience during their stay.
Recreational and Wellness Facilities
Guests of the Novotel London Excel can take advantage of the hotel’s comprehensive recreational and wellness facilities.
The hotel’s fitness center offers state-of-the-art equipment, allowing guests to maintain their workout routines. After a workout, guests can unwind in the sauna or hammam, enjoying a soothing and rejuvenating experience.
The property also features a private parking area, making it convenient for guests who arrive by car.
These amenities, combined with the hotel’s prime location near the ExCeL Exhibition Centre and other key attractions, ensure that guests have a well-rounded and comfortable stay.
Guest Feedback and Ratings
Travelers have largely praised the Novotel London Excel, with the hotel earning an impressive 8.1 rating out of 10 based on over 4,700 reviews.
Key highlights from guest feedback include:
-
High marks for the hotel’s location, with an 8.8 rating for proximity to nearby attractions and events like the ExCeL exhibition center.
-
Positive comments on the friendly and helpful staff, who received an 8.5 rating.
-
Guests also appreciated the cleanliness and comfort of the rooms, which were also rated 8.5.
Policies and House Rules
When staying at the Novotel London Excel, guests can expect a smooth check-in and check-out process.
The hotel offers convenient operating hours, with check-in from 3:00 pm and check-out by 12:00 pm.
Children of any age are welcome, and those under 16 can stay for free when sharing with adults, including breakfast.
Pets are also permitted, though an additional charge of £15 applies.
Payments are exclusively by credit card, as the hotel doesn’t accept cash.
The hotel complies with EU consumer law and has implemented enhanced safety and sanitation protocols in response to COVID-19, though some services may be limited.
Sustainability and Environmental Practices
The Novotel London Excel demonstrates its commitment to sustainability through various third-party certifications.
The hotel holds:
- Sustainable Tourism Certification from Green Tourism
- ISO 14001 certification for its environmental management system
- Travelife Gold Award for its sustainability practices
These accreditations highlight the property’s dedication to environmental responsibility.
The hotel has implemented energy-efficient measures, waste reduction initiatives, and eco-friendly practices to minimize its carbon footprint.
COVID-19 Safety Protocols
Novotel London Excel has implemented enhanced safety and sanitation protocols to prioritize guest well-being amid the COVID-19 pandemic.
The hotel adheres to government guidelines and industry best practices, including increased cleaning and disinfection of high-touch areas.
Contactless check-in and checkout, mandatory face coverings in public spaces, and physical distancing measures have also been put in place.
While some amenities and services may be limited, the hotel is committed to ensuring a safe and comfortable stay for all guests.
Novotel London Excel’s COVID-19 measures demonstrate its dedication to the health and safety of both guests and staff during these unprecedented times.
Common Questions
What Is the Hotel’s Cancellation Policy?
The hotel’s cancellation policy allows guests to cancel free of charge up to 2 days before arrival. After that, cancellation fees may apply. Guests should check the specific policy when booking.
Does the Hotel Offer Room Service?
The hotel offers an in-room dining service through its Upper Deck Restaurant & Bar, allowing guests to enjoy international cuisine in the comfort of their modern, well-appointed rooms.
Are There Designated Smoking Areas on the Property?
The hotel has designated smoking areas on the property. Guests can inquire at the front desk for the specific locations. Smoking is not permitted inside the hotel building.
Can Guests Store Their Luggage After Check-Out?
Guests can typically store their luggage after checkout with the hotel’s staff. This service is often complimentary and allows guests to explore the area further before their departure.
How Are Rewards/Loyalty Program Members Treated at This Hotel?
Rewards and loyalty program members enjoy various perks at this hotel, such as discounted room rates, complimentary upgrades, and exclusive access to certain amenities. The hotel values its loyal guests and provides them with a seamless and rewarding experience.
The Last Word
After our recent stay at the Novotel London Excel, we can confidently say it’s a gem for both business and leisure travelers. We were impressed by its prime location, cozy rooms, and variety of dining options. The recreational facilities were a welcome bonus after long days of exploring or meetings. What really stood out to us was the hotel’s dedication to cleanliness, comfort, and friendly service – all backed up by glowing guest reviews. We also appreciated their commitment to sustainability and rigorous COVID-19 safety measures. Want to experience it for yourself? Hit the button below to book through our trusted partner, Booking.com. We always use them for their competitive rates and reliable service.