Pick-up or Drop-off in Mexicos International Airport

Mexico City’s international airport offers a convenient pick-up and drop-off service that operates 24/7 across both terminals. Passengers can customize their travel arrangements, seamlessly coordinating with drivers who meet them at designated terminals. While the service aims to enhance the travel experience, there’s more to discover about the specific amenities and accessibility options available. As travelers navigate the airport, they may be pleasantly surprised by the thoughtful features designed to streamline their arrival or departure.

Key Points

• The service is available at Mexico City International Airport (Terminals 1 & 2) and provides seamless airport transfers with amenities like bottled water, parking, and beverages.

• Passengers can customize their pick-up and drop-off times and terminals, and the service is available 24/7 for arrivals and departures.

• The starting price is $55.69 per person, with a free cancellation policy up to 24 hours prior and "Reserve now and pay later" option.

• Included amenities like bottled water, free parking, and coffee/tea are provided to enhance the overall airport transfer experience.

• The service has an overall rating of 4.7 out of 5 from travelers, with some issues noted related to driver coordination, but the provider is committed to service improvement.

Service Overview

The pick-up and drop-off service at Mexico City International Airport (Benito Juárez) is available for both Terminal 1 and 2.

This private tour/activity is operated by Epic Journey and allows only your group to participate.

Whether you’re arriving or departing, the service ensures a seamless experience, providing bottled water, an hour of parking, and coffee or tea.

The drop-off location is at Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico.

Operating hours are Monday through Sunday, 12:00 AM to 11:30 PM, from November 28, 2023, to December 12, 2025.

Booking Information

Booking this pick-up or drop-off service at Mexico City International Airport starts from $55.69 per person, with the price varying based on group size.

Travelers can take advantage of the free cancellation policy up to 24 hours before the experience. To secure the service, customers can choose the "Reserve now and pay later" option.

Confirmation is received at the time of booking, providing travelers with all the necessary details.

The service operates daily from 12:00 AM to 11:30 PM, catering to both arrival and departure needs across the airport’s two terminals.

Included Amenities

The included amenities provide travelers with a comfortable and convenient experience.

The service includes complimentary bottled water to keep passengers hydrated during their journey. Plus, travelers are granted up to an hour of free parking, allowing ample time to load and unload their luggage.

To start the day off right, the service also provides coffee and/or tea, ensuring passengers are refreshed and energized for their onward travel plans.

These thoughtful inclusions cater to the needs of travelers, enhancing the overall experience and making the airport pick-up or drop-off a seamless and enjoyable process.

Pickup and Drop-off

When booking the service, passengers can specify their desired pick-up or drop-off terminal and arrival/departure times.

The service operates 24/7, with pickups and drop-offs available at Benito Juárez International Airport‘s Terminals 1 and 2.

Upon arrival, the driver will meet passengers at the specified terminal. For departures, the driver will drop off passengers at Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, ensuring they reach their destination in a timely manner.

With a service window spanning November 2023 to December 2025, travelers can conveniently plan their airport transfers throughout the year.

Accessibility and Participation

This service isn’t wheelchair accessible. Infants must sit on laps during the transportation.

However, most travelers can participate in this pick-up or drop-off service at Mexico City International Airport. The service is available for both terminals, catering to a diverse range of passengers.

While the accessibility is limited, the service give you a seamless airport transfer experience for those who can utilize it. The host acknowledges the feedback and emphasizes continuous improvement to better serve all customers, regardless of their accessibility needs.

Customer Feedback

Based on the provided customer feedback, travelers have given the pick-up or drop-off service at Mexico City International Airport an overall rating of 4.7 out of 5, though none have awarded the full 5-star rating.

One reviewer noted that a driver dropped them off at the incorrect gate, suggesting room for improvement in the service provider’s knowledge of the airport’s terminals. The host acknowledged this feedback and emphasized their commitment to service enhancement.

Despite this isolated issue, the generally positive reviews indicate that the service is meeting most customers’ expectations for a convenient and reliable transportation option to and from the airport.

Airport Terminal Details

At Mexico City International Airport, Terminal 1 and Terminal 2 serve as the main arrival and departure areas for both domestic and international flights.

The pick-up and drop-off service offered by Epic Journey is available for both terminals, allowing travelers to conveniently access their transportation.

When booking, customers can specify their desired terminal and arrival or departure times to ensure a smooth transition.

The drop-off location is Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, where travelers can easily continue their journey.

With operating hours from 12:00 AM to 11:30 PM, seven days a week, this service provides flexibility for airport transfers.

Frequently Asked Questions

Is There a Surcharge for Additional Luggage or Oversized Items?

According to the service overview, there’s no mention of any surcharges for additional luggage or oversized items. The amenities included only cover bottled water, parking, and coffee/tea, suggesting extra items aren’t subject to additional fees.

Do I Need to Provide My Flight Details When Booking the Service?

Yes, you’ll need to provide your flight details when booking the service. This allows the provider to coordinate the pickup or drop-off at the correct airport terminal based on your travel schedule.

Can I Request a Specific Driver or Vehicle Type?

Customers can’t request a specific driver or vehicle type for this service. The service is operated by Epic Journey and they’ll assign the available driver and vehicle based on the group size and pickup/drop-off times specified during booking.

Are Child Seats or Boosters Available for Families With Young Children?

Child seats and booster seats are not explicitly mentioned as included amenities. Customers should inquire about these options when booking to ensure they’re available if needed for young travelers. The service may have the ability to accommodate such requests.

How Reliable Is the Service in Terms of On-Time Pick-Ups and Drop-Offs?

The service’s reliability is generally good, with a few minor hiccups noted in customer feedback. While most travelers report timely pickups and drop-offs, there have been instances of drivers getting lost or dropping off at the wrong gate.

Recap

The pick-up and drop-off service at Mexico City International Airport provides a convenient and efficient solution for travelers. With 24/7 availability, flexible locations, and thoughtful amenities, it aims to enhance the travel experience. Passengers can easily customize their transportation needs, ensuring a seamless transfer to and from the airport terminals. This service is designed to offer a reliable and hassle-free option for those passing through the bustling Mexico City airport.