Traveling from JFK Airport to Manhattan can be a hassle, but the private transfer service promises a seamless experience. While the service includes pickup details and driver information, customer reviews suggest a mixed bag. Some report timely arrivals and comfortable rides, while others lament no-shows and unexpected costs. With an overall rating of 2.5 stars, it’s clear this option doesn’t always live up to its convenience claims. Considering alternative transfer methods may be prudent to ensure a reliable and stress-free journey from the airport to the heart of the city.
Key Points
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The service provides private air-conditioned transportation from JFK airport to Manhattan, New York, with an overall rating of 2.5 out of 5 stars.
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Pickup details and driver information are sent 24 hours in advance, and the driver waits up to 60 minutes at the airport and 15 minutes at the hotel.
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The service includes one suitcase and one handbag per person, with an additional fee of $15 for each extra bag.
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The service is not wheelchair accessible, and infants must sit on laps during the ride.
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Customers have reported issues with no-shows, leading to additional taxi costs, and the low overall rating suggests potential unreliability.
Service Overview
This private airport transfer service provides transportation from John F. Kennedy International Airport (JFK) in New York to various locations in Manhattan.
Offering a comfortable and hassle-free experience, the service utilizes air-conditioned vehicles to ensure a smooth ride.
With a 2.5 overall rating based on reviews from Viator and Tripadvisor, the transfer service aims to deliver a reliable and satisfactory service to its customers.
Pickup details and driver information are provided 24 hours in advance via email, allowing travelers to easily connect with their transportation upon arrival.
The service adheres to specific guidelines, such as waiting times and baggage allowances, to ensure a seamless transfer process.
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Inclusions and Fees
The private airport transfer service includes an air-conditioned vehicle and private transportation from JFK Airport to Manhattan.
Gratuities are included, though there’s an additional fee of $15 per extra bag.
Guests are allowed one suitcase (40cmx55cm) and one handbag (25cmx40cmx20cm) per person.
- Air-conditioned vehicle
- Private transportation
- Gratuities included
- Extra Baggage Fee: $15 per bag
- Allowed: 1 suitcase (40cmx55cm) and 1 handbag (25cmx40cmx20cm) per person
Pickup and Meeting Details
Pickup details are provided 24 hours before the scheduled service via email, including the driver’s WhatsApp contact information.
Travelers should connect to the airport’s Wi-Fi and present their voucher upon pickup. The driver will wait up to 60 minutes at the airport and 15 minutes in the hotel lobby.
Internal airport reception and child seat aren’t included, and an additional fee applies if required.
Changes and cancellations must be sent by email 24 hours prior to the service.
Waiting Tolerance
The driver will wait up to 60 minutes at the airport and 15 minutes in the hotel lobby for travellers. This waiting tolerance ensures the service remains efficient and accommodates potential delays.
Travellers should be aware of the following:
- The pickup details, including the driver’s WhatsApp information, will be provided 24 hours prior to the service.
- Travellers must connect to the airport’s Wi-Fi and show their voucher to the driver.
- Internal airport reception and child seat requests incur additional fees.
- Changes and cancellations must be communicated by email at least 24 hours before the scheduled service.
- Exceeding the waiting tolerance may result in additional charges or the need to rebook the transfer.
Drop-off and Accessibility
The drop-off point for this private airport transfer service is located in Manhattan, New York, NY, USA.
This is a private tour/activity, so only your group will participate. It’s important to note that the service isn’t wheelchair accessible.
Plus, infants must sit on laps during the ride. Customers should be aware of these accessibility considerations when booking this transfer.
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Customer Review Highlights
What do the customer reviews say about this private airport transfer service? The reviews paint a mixed picture.
While one customer had a "positive experience" with an accommodating driver, two others reported no-shows, forcing them to take taxis at additional cost.
The reviews are limited, with no ratings above 3 stars out of 5. Key highlights include:
- Driver didn’t show up, customer waited over an hour
- Driver was a no-show, customer had to take a taxi, found it cheaper
- Positive experience; driver was in contact and accommodating
The limited number of reviews and low overall rating suggest this service may be unreliable.
Potential customers should carefully consider these review highlights before booking.
Review Ratings
According to the provided information, this private airport transfer service has a limited number of customer reviews, all of which are 3 stars or below out of a possible 5-star rating.
The service has received a total of 3 reviews, with an overall rating of 2.5 based on reviews from Viator and Tripadvisor.
The reviews highlight issues such as drivers not showing up and customers having to take taxis instead, leading to a less than satisfactory experience.
Given the low ratings and negative feedback, potential customers may want to consider alternative airport transfer options with a more consistently positive track record.
Booking and Cancellation
Booking and cancellation details for this private airport transfer service are crucial for ensuring a smooth and reliable experience. Customers will receive pickup details, including the driver’s WhatsApp contact, 24 hours before the scheduled service.
To connect with the driver, travelers can use the available Wi-Fi at the airport. When ready, customers should show their voucher to the driver.
The service allows for a 60-minute waiting tolerance at the airport and a 15-minute tolerance in the hotel lobby. Additional fees may apply for internal airport reception and child seats.
Changes and cancellations must be made by email at least 24 hours prior to the scheduled service.
- Connect with driver via WhatsApp 24 hours before
- Use airport Wi-Fi to communicate
- Show voucher to driver
- 60-minute tolerance at airport, 15-minute at hotel
- Changes/cancellations require 24-hour notice
Recap
The private airport JFK transfer from New York to Manhattan is a convenient option, but it’s received mixed reviews due to reported no-shows and additional costs. While the service includes pickup details and driver information, customers should consider alternative transfer options for more reliable transportation. The overall rating of 2.5 out of 5 stars suggests the service may not consistently meet customer expectations.
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