Private Arrival Transfer From Kauai Airport (Lih)

When visiting the island of Kauai, arranging a private arrival transfer from the airport can provide a convenient and hassle-free start to the vacation. The Carmel Car & Limousine Service offers this service, greeting travelers at the airport and whisking them away to their desired destination. While the company promises a seamless experience, recent reviews suggest potential issues with reliability and customer service. Whether this transfer option is the right choice depends on a traveler’s priorities and willingness to take a chance. Exploring the details of this service can help determine if it’s the best fit for one’s transportation needs during a Kauai getaway.

Key Points

• This private transportation service provides door-to-door transfers from Kauai Airport (LIH) to any destination on the island, offering both sedans and SUVs.
• Pricing for the service includes all taxes, fees, and gratuities, making for a hassle-free experience.
• While the service accommodates strollers, it does not provide wheelchair accessibility, which may be a limitation for some travelers.
• The service has received mixed customer feedback, with significant complaints about no-shows, last-minute cancellations, and poor customer service.
• Travelers are advised to thoroughly review the company’s track record and customer reviews before booking, as the reliability of the service has been repeatedly questioned.

Overview of the Service

The private arrival transfer from Kauai Airport (LIH) is offered by Carmel Car & Limousine Service, a provider located in Kauai, USA.

This service includes private transportation, airport meet-and-greet, and drop-off at any destination on the island. The price per person varies based on the number of travelers, with a sedan accommodating up to 3 passengers and an SUV up to 6.

The transfer includes all taxes, fuel surcharges, parking fees, and gratuities. Customers must provide their flight details and destination address to ensure accurate tracking and pickup.

The service allows for stroller accessibility, but isn’t wheelchair accessible.

Pickup and Drop-off Details

Upon arrival at Kauai Island Airport (LIH), customers will be picked up from the airport’s designated meeting point.

The private transfer service provides door-to-door transportation to anywhere on the island of Kauai. Customers must provide their flight details and destination address to ensure accurate tracking and timely pickup.

The vehicle will arrive shortly before the scheduled pickup time, and customers will receive a travel voucher upon reservation completion.

The drop-off point can be anywhere on the island, allowing for a convenient and personalized transfer experience.

Included Features and Amenities

What exactly does the private arrival transfer from Kauai Airport include?

The service provides door-to-door transportation from Kauai Airport to anywhere on the island. It includes all taxes, fuel surcharges, free flight arrival time monitoring, and private transportation in either a sedan (up to 3 passengers) or an SUV (up to 6 passengers).

The price varies based on the number of travelers. Plus, the service covers parking fees, road tolls, and gratuities, ensuring a hassle-free travel experience.

Customers receive a travel voucher upon reservation completion, which includes important pickup and drop-off details.

Accessibility and Participation

According to the information provided, this private arrival transfer from Kauai Airport is largely accessible, as it permits service animals and accommodates strollers.

Most travelers can participate in this service, though it’s not wheelchair accessible. Customers receive a travel voucher upon reservation completion, and the company states that confirmation is provided at the time of booking.

However, the overall customer reviews raise concerns about the reliability and quality of this service, with reports of no-shows, last-minute cancellations, and poor customer service.

Given the mixed feedback, travelers should carefully consider their needs and expectations before booking this private arrival transfer.

Customer Feedback and Ratings

The customer reviews for this private arrival transfer service raise significant concerns. With an overall rating of just 1.0 out of 5 stars based on 14 reviews, the feedback paints a troubling picture of failed pickups, last-minute cancellations, and poor customer service.

Review Themes	Specific Incidents
No-shows, cancellations	Customers stranded at the airport with no alternatives
Lack of communication	Lack of response from the company
Dissatisfaction with resolution	Requests for refunds denied

Multiple travelers have reported being abandoned or receiving cancellations shortly before their scheduled arrival, leaving them in the lurch. The company’s responses, while apologetic, have failed to adequately address the concerns raised by customers.

Common Customer Complaints

Concerning the private arrival transfer service from Kauai Airport, customers have repeatedly voiced a number of common complaints.

According to the reviews, many travelers have reported no-shows, last-minute cancellations, and poor customer service from the provider.

Specific incidents include customers being left stranded at the airport with no alternatives provided and a lack of communication from the company.

Multiple travelers have expressed dissatisfaction with the resolution process, noting the difficulty in obtaining refunds.

The company’s responses have included apologies and requests for trip details, but customers remain unsatisfied with the overall handling of their complaints.

Company’s Response to Complaints

In the face of repeated customer complaints, the company’s response has been one of attempted reconciliation.

According to the reviews, the company has responded to complaints with apologies and requests for trip details via their website.

They’ve also assured customers that they’ll look into the claims and take action as required.

However, multiple customers have expressed dissatisfaction with the resolution process and lack of refunds, indicating the company’s efforts may have fallen short.

The company’s responses suggest an attempt to address concerns, but the continued complaints suggest more effective solutions are needed to address the service issues.

Considerations Before Booking

When considering a private arrival transfer from Kauai Airport, one should carefully review the company’s track record and customer feedback. The 14 reviews for this service paint a concerning picture, with frequent complaints about no-shows, last-minute cancellations, and poor customer service. Many travelers reported being stranded at the airport with no alternatives provided. The company’s responses indicate they may struggle to resolve issues promptly. Prospective customers should weigh these factors against the convenience of a private transfer to determine if the risks are worth it.

Pros	Cons
Included services (taxes, fuel, gratuities)	Unreliable service
Private transportation	Lack of communication
Pickup/drop-off flexibility	Unresolved complaints

Frequently Asked Questions

What Is the Minimum Number of Passengers Required per Booking?

According to the overview, the private transfer service accommodates a minimum of 3 passengers per sedan and 6 passengers per SUV. The number of passengers per booking varies depending on the chosen vehicle type.

Are There Any Additional Fees or Surcharges Not Included in the Price?

The price per person covers all taxes, fuel surcharges, parking fees, road tolls, and gratuities. There are no additional fees or surcharges not included in the stated price according to the service details.

Does the Company Offer Alternative Transportation Options if the Booked Vehicle Is Unavailable?

Based on the reviews, the company doesn’t appear to offer alternative transportation if the booked vehicle is unavailable. Customers have reported being left stranded at the airport with no alternatives provided by the company.

How Far in Advance Do Customers Need to Provide Their Flight and Destination Details?

Customers must provide their flight details and destination address upon reservation completion to ensure accurate tracking and pickup. The service requires this information in advance to coordinate transportation in a timely manner.

Is There a Policy for Cancellations or Changes to the Booking?

The policy for cancellations or changes to the booking is unclear based on the information provided. Customers have reported last-minute cancellations and lack of communication from the company regarding refunds or alternative arrangements.

Recap

The Private Arrival Transfer from Kauai Airport (LIH) by Carmel Car & Limousine Service offers a convenient door-to-door service. However, potential customers should be cautious due to significant negative feedback regarding reliability, no-shows, and poor customer service. It’s essential to weigh the pros and cons carefully before booking this service to ensure a hassle-free experience.