Private Arrival Transfer: Phnom Penh International Airport (PNH) to Hotel

Traveling to Phnom Penh? Ensure a hassle-free arrival with the Private Arrival Transfer from the international airport to your hotel. This personalized service offers various vehicle options to accommodate your group size and luggage needs. Knowledgeable drivers greet you at the airport, providing a smooth transition to your central Phnom Penh destination. With a generous 90-minute waiting period, you can take your time and avoid the stresses of navigating an unfamiliar city. Whether you’re visiting for business or leisure, this transfer service promises a comfortable and efficient start to your Cambodian adventure.

Key Points

• Private transfer service from Phnom Penh International Airport to hotels within central Phnom Penh, with a free waiting time of up to 90 minutes.
• Choice of vehicle options, including standard van, standard saloon car, and deluxe van, to accommodate different group sizes and luggage needs.
• Experienced drivers meet passengers at the luggage claim exit, holding a name sign, and provide a smooth, hassle-free transition to the hotel.
• Service includes roadside drop-off for narrow lane locations, and passengers must notify the operator of any flight or hotel changes to avoid fees.
• Limited feedback available, with a single review highlighting driver getting lost, raising safety concerns, and more detailed reviews needed for a comprehensive service evaluation.

Overview of Service

This private arrival transfer service provides door-to-door transportation from Phnom Penh International Airport to the traveler’s hotel.

The air-conditioned vehicle is driven by an experienced driver and includes free waiting time of up to 90 minutes from landing time. Passengers can be picked up at the exit of the luggage claim hall, where the driver will hold a name sign.

Drop-off is available within central Phnom Penh, with an additional cost for hotels outside the drop-off area.

The service offers different vehicle options, including a standard van, a standard saloon car, and a deluxe van, to accommodate various group sizes and luggage needs.

Pickup and Drop-off Details

Passengers are promptly greeted by the driver holding a name sign at the exit of the luggage claim hall at Phnom Penh International Airport.

The private arrival transfer includes:

1. Drop-off available within central Phnom Penh, with an additional cost for further distances.
2. Passengers are advised to notify the operator of any changes to their flight or hotel information.
3. For narrow lanes, such as Airbnb locations, the driver will provide a roadside drop-off.

The service give you a smooth and hassle-free start to the customer’s journey, ensuring a seamless transition from the airport to their hotel.

Vehicle Options and Capacity

The private arrival transfer service offers a range of vehicle options to cater to different group sizes and luggage requirements.

Travelers can choose from a Standard Van (7 seats) that accommodates 3-4 passengers and up to 24-inch x 4 or 29-inch x 2 luggage.

The Standard Saloon Car (5 seats) is suitable for 1-2 passengers with a maximum of 24-inch x 2 or 29-inch x 1 luggage.

For larger groups, the Deluxe Van (12 seats) can accommodate 5-9 passengers and up to 24-inch x 7 or 29-inch x 4 luggage.

These vehicle options ensure a comfortable and convenient transfer from Phnom Penh International Airport to the hotel.

Waiting Time and No-Show Policy

Up to 90 minutes of free waiting time is provided from the passenger’s landing time. This allows ample opportunity for the traveler to clear customs, retrieve luggage, and meet the driver at the designated pickup point.

If the passenger is delayed beyond the free waiting period, an hourly rate may apply. Plus, the service has a no-show policy in effect:

1. If the passenger fails to show up within the free waiting time, the driver will attempt to make contact.
2. After 30 minutes past the free waiting time, the driver will depart, and a no-show fee may be charged.
3. Passengers are advised to notify the operator immediately of any flight or hotel information changes to avoid potential no-show fees.

Luggage and Accessibility Considerations

Travelers can bring along a reasonable amount of luggage within the vehicle’s capacity.

The standard saloon car can accommodate up to 2 passengers with a maximum of 2 pieces of 24-inch luggage or 1 piece of 29-inch luggage.

The standard van can handle 3-4 passengers with up to 4 pieces of 24-inch luggage or 2 pieces of 29-inch luggage.

The larger deluxe van is suitable for 5-9 passengers, allowing for 7 pieces of 24-inch luggage or 4 pieces of 29-inch luggage.

However, the service isn’t wheelchair accessible, and infants must sit on laps during the transfer.

Booking Confirmation and Cancellation Policy

Confirmation of the booking is received immediately after the reservation is made. This provides travelers with the details of their private arrival transfer, including the pickup location, estimated drive time, and driver contact information.

The booking comes with the following policies:

1. Cancellations are non-refundable, so it’s important to notify the operator of any flight or hotel information changes as soon as possible.

2. The driver will wait up to 90 minutes from the landing time, after which a no-show policy may apply.

3. Roadside drop-off may be necessary for accommodations located in narrow lanes, such as Airbnbs, to ensure a smooth and efficient transfer.

Contacting the Operator

Customers should immediately contact the operator for any issues with their visa, lost luggage, or other urgent matters.

The operator’s contact information is provided upon booking confirmation. This allows the operator to address the customer’s concerns promptly and take appropriate action, if necessary.

Timely communication is crucial, as the operator can work to resolve issues before the customer’s arrival or provide guidance on next steps.

Customers are encouraged to notify the operator of any changes to their flight or hotel details as well, to ensure a smooth and seamless transfer experience.

Customer Reviews and Feedback

As of the current information, the private arrival transfer service from Phnom Penh International Airport to hotel holds a rating of 3.0 out of 5 based on a single review.

The key points from the lone review are:

1. The driver got lost, raising concerns for the solo female traveler.
2. The host’s response offered an apology and provided the customer care contact for resolution.
3. The overall rating breakdown shows no ratings for any star level, indicating a lack of substantive feedback.

While the limited reviews make it challenging to assess the service quality, the operator’s response to address the customer’s concerns is a positive sign.

More detailed feedback would be needed to provide a comprehensive evaluation of the private arrival transfer experience.

Frequently Asked Questions

Is There a Surcharge for Late-Night or Early-Morning Pickups?

Yes, there is typically a surcharge for pickups during late-night or early-morning hours. The specific amount may vary, but customers should expect an additional fee for service outside of standard daytime hours.

Do Drivers Provide Recommendations for Things to Do in Phnom Penh?

Drivers may provide recommendations for things to do in Phnom Penh, but this service is not guaranteed. Customers should feel free to ask the driver for local tips, but the focus is on providing a safe and efficient transfer to the hotel.

Can the Vehicle Accommodate Car Seats for Children?

The service’s vehicles can accommodate car seats for children, but infants must sit on laps. Travelers should notify the operator if they require car seat accommodation for their trip.

What Is the Procedure for Meeting the Driver at the Airport?

The driver holds a name sign at the exit of the luggage claim hall. The traveler should look for the driver and their sign upon exiting the baggage area to be met and escorted to the vehicle.

Are Bottled Water and Wi-Fi Available in the Vehicle?

The vehicle provides bottled water for passengers, but Wi-Fi is not available. The driver can assist with any needs during the transfer to ensure a comfortable ride.

Recap

The Private Arrival Transfer from Phnom Penh International Airport (PNH) to your hotel provides a seamless and convenient start to your journey. With various vehicle options, ample waiting time, and knowledgeable drivers, this service ensures a hassle-free experience. Passengers can book with confidence, knowing their travel needs will be met with professionalism and attention to detail.