Private Day Tour to Sigiriya Dambulla & Polonnnaruwa From Colombo

Exploring Sri Lanka’s cultural gems through a private day tour can be a captivating experience. The Private Day Tour to Sigiriya, Dambulla, and Polonnaruwa from Colombo promises an immersive journey, providing access to iconic sites and convenient transportation. However, customer feedback suggests the tour’s reliability could use improvement, raising questions about service quality and communication. Despite these concerns, the tour’s accessibility features and inclusive offerings make it an intriguing option for travelers seeking a personalized cultural adventure. Delving deeper into the tour’s nuances could unveil valuable insights for those considering this unique opportunity to uncover Sri Lanka’s rich heritage.

Key Points

• A private day tour from Colombo to Sigiriya, Dambulla, and Polonnaruwa with air-conditioned transportation, bottled water, admission tickets, and lunch included.
• The tour is wheelchair and stroller accessible, catering to a wide range of travelers.
• Booking process is straightforward, with confirmation provided at the time of booking and pickup options from various locations in Colombo.
• The tour has received a 1-star rating due to the tour company’s failure to show up after payment confirmation, raising significant reliability and customer service concerns.
• Refund is being sought through Viator due to the reported communication issues with the tour company, including no email response, disconnected office line, and no voicemail.

Tour Overview

This private day tour from Colombo offers visitors the opportunity to explore three of Sri Lanka’s most iconic historical sites – Sigiriya, Dambulla, and Polonnaruwa.

The tour includes an air-conditioned vehicle, bottled water, and admission tickets. Guests will depart at 7:00 am and can expect a comprehensive experience, with a knowledgeable guide providing insights into the cultural and historical significance of each location.

Lunch is also included, ensuring a seamless and enjoyable day. With wheelchair and stroller accessibility, the tour is suitable for most travelers, allowing them to enjoy the wonders of Sri Lanka’s ancient past.

Customer Experience

The customer experience for this private day tour is concerning, based on the single review available. The tour received a 1-star rating, with the reviewer complaining that the company (Elephant Shadow Holidays and Tours) did not show up after payment confirmation. On top of that, the reviewer noted communication issues, including no email response, a disconnected office line, and no voicemail on the cell line. The tour is currently listed as "Seeking refund through Viator".

Total Reviews	Overall Rating
1	1.0

Ratings
5 stars	4 stars	3 stars	2 stars	1 star
0	0	0	0	1

Review Details

What does the single review detail about the customer experience?

The sole review for this private day tour is a negative one, awarded 1 out of 5 stars.

The reviewer, Jason_B, complained that the tour company, Elephant Shadow Holidays and Tours, didn’t show up after the customer had made a confirmed booking.

Plus, the reviewer noted communication issues, as there was no email response, the office line was disconnected, and there was no voicemail on the cell line.

The current status is that the customer is seeking a refund through Viator.

This concerning review indicates significant issues with the reliability and customer service provided by the tour operator.

Accessibility Information

According to the provided information, the private day tour to Sigiriya, Dambulla, and Polonnaruwa is wheelchair accessible and stroller accessible.

Infants must sit on laps during the tour. Most travelers can participate in the tour, indicating a relatively broad accessibility.

The confirmation received at the time of booking suggests a smooth process for customers.

The tour is also described as a private activity, meaning only the customer’s group will participate, which could provide a more personalized experience.

Booking Information

Customers receive a confirmation at the time of booking this private day tour to Sigiriya, Dambulla, and Polonnaruwa.

The tour is a private activity, meaning only your group will participate. When booking, you’ll select a pickup point, and all travelers will be picked up from that location.

The tour includes:

1. Air-conditioned vehicle
2. Bottled water
3. Lunch
4. Admission tickets

This ensures a hassle-free and seamless experience as you explore these iconic Sri Lankan destinations.

The booking process is straightforward, and the confirmation serves as a guarantee of your reservation.

Tour Inclusions

The private day tour to Sigiriya, Dambulla, and Polonnaruwa includes an air-conditioned vehicle for comfortable transportation.

Bottled water is provided throughout the journey to keep travelers hydrated. A delicious lunch is also included, allowing guests to refuel during their sightseeing adventures.

Admission tickets to the historic sites of Sigiriya, Dambulla, and Polonnaruwa are all covered, ensuring a seamless and hassle-free experience.

This comprehensive tour package is designed to provide a memorable and enriching day exploring some of Sri Lanka’s most iconic cultural and natural wonders.

Pickup and Departure

For this private day tour, pickup is available from selected locations in Colombo. The tour departs promptly at 7:00 am, so it’s important for all travelers to be ready on time.

The tour includes an air-conditioned vehicle throughout the day, ensuring a comfortable journey.

Pickup options for this tour include:

1. From your hotel in Colombo
2. From the Viator office in Colombo
3. From a designated meeting point in Colombo
4. From the Colombo International Airport (for those arriving on an early flight)

Once all travelers have been picked up, the tour will head directly to the first destination, Sigiriya, where the day’s exploration will begin.

Refund and Cancellation

According to the information provided, a refund is currently being sought through Viator due to the tour company, Elephant Shadow Holidays and Tours, failing to show up after the customer’s payment confirmation.

This is a significant issue, as the customer has reported communication problems with the company, including no email response, a disconnected office line, and no voicemail on the cell line.

Given the lack of service and communication, the customer is rightfully pursuing a refund.

Viator, as the booking platform, will need to work with the tour company to resolve this matter and ensure the customer receives a full refund for the unused tour.

Frequently Asked Questions

Can I Request a Customized Itinerary for the Tour?

Customers can typically request customized itineraries for private tours. The tour provider may accommodate changes to the standard itinerary, subject to availability and additional fees. It’s best to discuss specific requirements with the tour company directly.

Are There Any Additional Fees or Charges During the Tour?

Based on the information provided, there don’t appear to be any additional fees or charges during the tour. The package includes the air-conditioned vehicle, bottled water, lunch, and admission tickets, so the price likely covers all expenses.

Do the Attractions Have Guides Available for Explanations?

The attractions typically have guides available to provide explanations and insights to visitors. Guests can inquire about guide services and availability when they arrive at each site during the tour.

What Is the Average Group Size for This Private Tour?

The private tour is customized for your group, so the group size can vary. As it’s a private tour, you’ll have an intimate experience with just your group and a dedicated driver/guide to cater to your needs.

Are There Any Covid-19 Safety Protocols in Place for the Tour?

The tour operator has not specified any COVID-19 safety protocols in place. Travelers should check with the operator for the latest updates on any health and safety measures required during the tour.

Recap

The Private Day Tour to Sigiriya, Dambulla, and Polonnaruwa offers an enriching cultural experience, though customers have raised concerns about reliability. The tour’s accessibility features and inclusions, like air-conditioned transport and admission tickets, make it a convenient option. However, travelers should carefully review recent feedback to manage their expectations and ensure the tour meets their needs.