Sail Blue Ocean

Sail Blue Ocean, a sailing operator based in Santa Monica, USA, offers a range of activities from July 2023 to June 2024. However, their overall customer rating of 1.0 out of 5 stars raises serious concerns. Numerous reports cite issues with confirmation, communication, and refunds, leaving participants frustrated and questioning the reliability of the service. While the allure of sailing may be tempting, prospective customers would be wise to consider alternative options in the area before committing to Sail Blue Ocean. Their reputation for poor customer experience could significantly impact the enjoyment and success of any nautical adventure.

This experience made our list of the 17 Best Cruises And Boat Tours In Santa Monica.

Key Points

1. Sail Blue Ocean is a sailing activity provider located in Santa Monica, USA, with an overall rating of 1.0 out of 5 based on 2 reviews.
2. Customers have reported issues with confirmation and communication from the local operator, as well as complications with the refund process through Viator.
3. The activity is not wheelchair accessible, but service animals are allowed, and it is accessible via public transportation for most travelers.
4. Sail Blue Ocean operates from July 1, 2023, to June 30, 2024, with operating hours from 10:00 AM to 10:30 PM (Mon) and 10:00 AM to 10:00 PM (Tues-Sun).
5. Due to the consistently low rating and customer service concerns, it is recommended to explore alternative sailing options in the Santa Monica and Marina del Rey areas.

Overview and Details

Sail Blue Ocean, a boating experience located in Santa Monica, USA, offers visitors a chance to explore the waters.

With a total of 2 reviews and an overall rating of 1.0 based on Viator and Tripadvisor, the company operates from 10:00 AM to 10:30 PM on Mondays and 10:00 AM to 10:00 PM on Tuesdays through Sundays.

The activity is in operation from July 1, 2023, to June 30, 2024. Private transportation is provided, and the meeting point is at 13701 Fiji Way, Marina Del Rey, CA 90292, USA, with the activity concluding at the same location.

The tour isn’t wheelchair accessible, but service animals are allowed, and most travelers can participate in the private tour.

Transportation and Meeting Information

Private transportation is provided for the Sail Blue Ocean experience.

Guests will meet at the designated meeting point located at 13701 Fiji Way, Marina Del Rey, CA 90292, USA. From there, they’ll be transported to the activity location.

Upon completion, the tour concludes back at the original meeting point.

The experience isn’t wheelchair accessible, but service animals are allowed. The activity is situated near public transportation, and most travelers are able to participate.

It’s a private tour, so only your group will be involved.

Accessibility and Participation

The Sail Blue Ocean activity isn’t wheelchair accessible, though service animals are permitted.

The activity is located near public transportation, making it accessible for most travelers.

While the activity is a private tour where only your group participates, most travelers can join in the experience.

The activity provider aims to accommodate participants’ needs to the best of their ability, ensuring an enjoyable outing for all.

However, it’s important to note that the activity may not be suitable for those with certain accessibility requirements, and it’s recommended to inquire about specific needs before booking.

Booking and Confirmation

Upon booking the Sail Blue Ocean activity, customers receive confirmation at the time of booking.

However, issues have been reported with the confirmation and communication post-booking.

According to reviews, some customers faced:

1. Difficulty in obtaining confirmation from the local operator.
2. Lack of response from the local operator after the booking.
3. Complications with the refund process through Viator, the booking platform.

These concerns suggest that the booking and confirmation process for the Sail Blue Ocean activity may not be as seamless as one would expect.

Potential customers are advised to carefully consider these feedback points before making their reservations.

Customer Reviews and Feedback

Reviews of the Sail Blue Ocean activity paint a concerning picture for potential customers. The activity has an overall rating of just 1.0 out of 5 stars based on reviews from Viator and Tripadvisor.

There are no positive reviews, with 0 stars given for 5-star, 4-star, 3-star, and 2-star categories. One recent reviewer, Amen_O, reported difficulties obtaining confirmation, a lack of response from the local operator, and complications with the refund process through Viator.

Given these negative experiences, the reviewer recommends booking elsewhere. Prospective customers should carefully consider these reviews before deciding whether to book the Sail Blue Ocean activity.

Potential Concerns

Based on the available information, there appear to be several potential concerns for customers interested in the Sail Blue Ocean activity. The reviews indicate issues with obtaining confirmation, lack of response from the local operator, and complications with the refund process through Viator. These concerns suggest potential communication and service challenges that customers may face when booking and participating in this activity.

1. Confirmation and Communication Issues: Customers have reported difficulties in obtaining confirmation of their booking, as well as a lack of response from the local operator, which could lead to uncertainties and frustrations.

2. Refund Complications: The negative feedback regarding the refund process through Viator raises concerns about the overall customer service and responsiveness of the Sail Blue Ocean team.

3. Inconsistent Overall Experience: The low overall rating of 1.0 based on Viator and Tripadvisor reviews further suggests that customers may not consistently receive a positive and enjoyable experience with this activity.

Alternatives and Recommendations

Given the concerns raised by customer reviews, travelers may want to explore alternative sailing activities in the Santa Monica area that offer more consistent quality and customer service.

Nearby options include Santa Monica Sailing, which has a 4.5-star rating on Viator, and Marina del Rey Sailing, with a 4.7-star rating.

These providers offer a range of sailing tours and lessons, with clear communication and reliable transportation.

Plus, some hotels in the area may offer sailing packages or recommendations for reputable local operators.

Final Thoughts

The overall concerns raised about Sail Blue Ocean’s customer service and booking reliability warrant caution for prospective customers.

While the tour itself may offer an enjoyable sailing experience, the lack of responsiveness and potential issues with refunds highlighted in the reviews are significant drawbacks:

1. Difficulty in obtaining confirmation and lack of communication from the local operator can create uncertainty and frustration for customers.

2. Complications with the refund process, as described by one reviewer, suggest potential challenges in resolving any issues that may arise.

3. The consistently low overall rating across multiple review platforms further indicates a need for improvement in the company’s operations and customer support.

Frequently Asked Questions

What Type of Sailing Activities Are Offered?

The sailing activities offered are not explicitly stated in the given information. The review highlights indicate the customer had a negative experience with this provider, but there are no details provided about the specific sailing activities available.

How Long Do the Sailing Tours Typically Last?

The sailing tours typically last between 3 to 5 hours, depending on the package booked. Customers can choose from various sailing durations, such as a half-day or full-day experience, to suit their preferences and schedules.

Is There an Option to Customize the Sailing Experience?

Customers can often customize sailing experiences by selecting preferred tour durations, group sizes, and add-on activities. However, the details for this specific operator, Sail Blue Ocean, are unclear based on the provided information.

Are There Any Age Restrictions for Participants?

There are no mentioned age restrictions for participants. Most travelers can participate in the activity, though it’s not specifically noted if there are any minimum or maximum age requirements.

Can I Bring My Own Food and Drinks on the Sailing Trip?

Participants are generally allowed to bring their own food and drinks on the sailing trip. However, it’s best to check with the operator beforehand to confirm their policies and any restrictions on outside items.

Recap

Sail Blue Ocean’s concerning customer feedback and issues with confirmation, communication, and refunds suggest potential participants should carefully consider alternative sailing options in the Santa Monica area. Though the company offers activities from July 2023 to June 2024, its 1.0-star rating indicates significant challenges that may outweigh the convenience of its location. Prospective customers are advised to research other reputable sailing providers to ensure a positive experience.