St Croix Private Airport Pick Up

St. Croix Private Airport Pick Up provides a convenient transfer service for travelers arriving at Henry E. Rohlsen Airport. With a focus on customer satisfaction, the company offers early morning and late evening pickups for an additional fee. While the service boasts an impressive average rating, some customers have reported issues with delays and communication. Nevertheless, the company emphasizes safety and comfort, making it a reliable choice for families. It’s clear there’s more to explore about this airport transfer service and how it continues to improve based on customer feedback.

Key Points

• Private airport pickup service available from Henry E. Rohlsen Airport to hotels and resorts on St. Croix.
• Early morning and late evening pickups incur an additional $25 fee.
• Service includes airport tax, fuel surcharge, landing fees, and gratuities.
• Designated meeting point is outside Baggage Claim; confirmation of pickup time is required.
• Service does not accommodate wheelchair users; infants must sit on an adult’s lap.

Overview of Service and Pricing

The St Croix Private Airport Pick Up service provides transportation from the Henry E. Rohlsen Airport to most hotels and resorts on the island, with early morning and late evening pick-ups available for an additional $25 fee.

The service includes airport/departure tax, fuel surcharge, landing and facility fees, as well as gratuities.

With an average rating of 4.5 from 17 reviews, the service is generally well-received, though some customers have reported issues like delays, poor communication, and lack of air conditioning in the vehicles.

The company has acknowledged these concerns and committed to continuous improvement based on customer feedback, emphasizing safety and professionalism as top priorities.

Pickup Locations and Meeting Point

Pickup points for the St Croix Private Airport Pick Up service include most hotels and resorts on the island, with the designated meeting point being outside the Baggage Claim area at the Henry E. Rohlsen Airport.

Travelers must confirm the pickup time with the local provider in advance, as the service doesn’t provide wheelchair accessibility. Plus, infants are required to sit on laps, and children must be accompanied by an adult.

While the service aims to offer a seamless and timely experience, some customers have reported instances of delays and poor communication upon arrival.

The company emphasizes its commitment to resolving such issues and providing a professional, safe, and comfortable transport service.

Confirmation and Accessibility Details

Confirming the pickup time in advance with the local provider is crucial, as the service doesn’t accommodate wheelchair users.

Infants must sit on laps, and children require adult accompaniment.

Passengers must check in with the driver at the designated meeting point outside the Henry E. Rohlsen Airport’s baggage claim area. This ensures a smooth and timely transfer to the selected pickup location, which can be at most hotels and resorts on the island.

While the service may not be the most accessible option, it provides a convenient way for travelers to reach their accommodations efficiently, provided they plan their pickup details in advance with the local provider.

Infant and Child Policies

Along With the pickup and accessibility details, the St Croix Private Airport Pick Up service has specific policies regarding infants and children.

Infants must be seated on an adult’s lap during the transfer, and children need to be accompanied by a responsible adult at all times. These safety-focused requirements ensure the well-being of the youngest travelers throughout their journey from the airport to their accommodations.

The service emphasizes the importance of having an adult present to supervise and care for infants and children, prioritizing their safety and comfort during the airport pickup experience.

This thoughtful approach helps make the transportation seamless and enjoyable for families traveling to St. Croix.

Positive Customer Experiences

Many travelers praise the St Croix Private Airport Pick Up service for its timely and friendly service.

Drivers often provide helpful local insights and recommendations, enhancing the overall experience. Customers frequently highlight the comfort of the air-conditioned vehicles as a key benefit of the transportation.

Reviewers consistently comment on the company’s great communication, with one noting it was ‘great communication!’ Another traveler appreciated the ‘easy pick up and return to airport,’ praising the service.

Many recommend the St Croix Private Airport Pick Up, with one reviewer stating they ‘highly recommend!’ The positive experiences shared by customers emphasize the reliable and hospitable nature of this airport transportation option.

Common Complaints and Issues

Despite the largely positive customer experiences, the St Croix Private Airport Pick Up service has also faced some common complaints and issues. Travelers have reported instances of delays and poor communication upon arrival, with one customer experiencing a one-hour wait at the airport. Plus, some reviewers noted cases where the drivers were unaware of their bookings, leading to further complications.

Issues	Details
Delays and Poor Communication	Customers have experienced long waits at the airport due to lack of coordination.
Unaware Drivers	In some cases, drivers were not informed about scheduled pickups, causing disruptions.
Lack of Air Conditioning	A few customers complained about vehicles lacking proper air conditioning.
Unsafe Experiences	One traveler reported a "terrifying experience of being left alone at the airport."

Company’s Commitment to Service

The company acknowledges the issues raised and is committed to addressing them, emphasizing its focus on customer service and safety.

It has vowed to improve communication with customers upon arrival and ensure drivers are aware of all bookings.

The company also pledges to maintain its vehicles properly, prioritizing passenger comfort through functioning air conditioning.

Customers are encouraged to reach out directly with any unresolved concerns, as the company is dedicated to continuous improvement based on feedback.

Safety and professionalism of drivers remain top priorities, with the company assuring travelers of its commitment to providing a smooth and enjoyable airport transfer experience in St. Croix.

Feedback and Continuous Improvement

Customers have largely applauded the company’s commitment to addressing issues and continuously improving the airport transfer service based on their feedback. According to reviews, the company has demonstrated transparency in acknowledging problems and a willingness to take corrective action. This includes:

Improvement Area	Company Response
Communication issues	Emphasizing the importance of clear and timely updates with customers
Vehicle comfort	Ensuring proper maintenance and climate control in all vehicles
Booking awareness	Reinforcing driver training and coordination procedures
Delays and wait times	Reviewing logistics to minimize disruptions and enhance reliability
Safety and professionalism	Prioritizing the hiring and ongoing development of courteous, knowledgeable drivers

The company’s customer-centric approach has instilled confidence and earned praise from travelers seeking a stress-free airport transfer experience in St. Croix.

Frequently Asked Questions

How Far in Advance Should I Book the Pickup Service?

It’s generally recommended to book airport pickup services at least 24 hours in advance. This allows the provider to confirm availability and arrange a timely pickup to ensure a smooth start to your travel experience.

Is the Pickup Service Available for Cruise Ship Arrivals?

The pickup service is available for both airport and cruise ship arrivals. Customers should confirm availability and schedule the pickup in advance, as the service may have different policies or arrangements for cruise ship versus airport pickups.

Are There Any Discounts or Packages Available for Larger Groups?

There may be discounted group packages available for larger parties using the airport pickup service. Customers should inquire with the provider about any group rates or special offers that could apply to their booking.

Can the Driver Assist With Luggage and Other Belongings?

The driver can typically assist with luggage and other belongings during the airport pickup service. Many providers offer this complimentary service to ensure a smooth and convenient experience for customers.

How Do I Provide Feedback or Address Any Concerns During the Service?

Customers can directly contact the local provider’s customer service team to provide feedback or address any concerns during the service. The company encourages open communication to improve the experience and resolve issues promptly.

Recap

St. Croix Private Airport Pick Up provides a convenient and reliable transportation service, emphasizing safety and comfort for travelers.

While some customers have reported minor issues, the company’s commitment to improvement and positive reviews indicate it’s a trustworthy option for getting to and from Henry E. Rohlsen Airport.

With flexibility in pickup times and locations, it’s a suitable choice for families and groups visiting the island.