Stockholm Arlanda Airport (ARN) offers premium lounge access for travelers seeking a comfortable pre-flight experience. The Norrsken Lounge in Terminal 5 and the Aurora Lounge in Terminal 2 provide a range of complimentary amenities, including gourmet food, refreshing drinks, and high-speed Wi-Fi. Regardless of airline or ticket class, guests can enjoy these exclusive spaces by booking their access in advance. What visitors may not know, however, is that these lounges offer more than just a tranquil environment – they also provide unique opportunities to make the most of one’s time at the airport.
Good To Know
- Two premium lounges available at Stockholm Arlanda Airport: Norrsken Lounge (Terminal 5) and Aurora Lounge (Terminal 2).
- Lounge access offered at discounted prices, ranging from 820 to 624 SEK per person, with flexible booking and refund policies.
- Lounges provide complimentary amenities, including food, drinks, Wi-Fi, charging stations, and entertainment options.
- Access is available to all passengers, regardless of airline or ticket class, with a valid boarding pass and completed check-in.
- Lounges offer additional services like spa treatments, massages, and private resting suites for a more premium airport experience.
Lounge Overview and Booking Details
Stockholm Arlanda Airport offers premium lounge access at two locations: the Norrsken Lounge in Terminal 5 and the Aurora Lounge in Terminal 2.
Customers can save up to 24% on lounge entry, with prices ranging from 820 to 624 Swedish Krona per person.
The booking process is flexible, allowing customers to reserve without upfront payment and cancel for a full refund up to 24 hours in advance.
Each lounge visit is limited to 3 hours and a maximum of 6 participants per small group.
This premium lounge experience provides travelers with a comfortable space to relax, work, or dine before their flight.
Complimentary Amenities and Services
The premium lounges at Stockholm Arlanda Airport offer a range of complimentary amenities and services to cater to travelers’ needs. These include a selection of food and drinks, including vegetarian options, as well as comfortable seating, high-speed Wi-Fi, charging stations, and access to international TV channels, newspapers, and magazines.
Passengers can also enjoy flight information displayed within the lounges. For those seeking additional services, the lounges provide spa treatments, massages, beauty services, private resting suites, and a VIP room.
These luxurious offerings aim to enhance the overall airport experience and provide a comfortable respite before embarking on the next leg of the journey.
Eligibility and Access Criteria
Regardless of the airline or ticket class, travelers can access the premium lounges at Stockholm Arlanda Airport.
The Aurora Lounge is primarily for passengers on Schengen flights, while the Norrsken Lounge caters to both Schengen and non-Schengen passengers, though the latter should allow extra time for Passport Control.
To gain entry, travelers must have a valid boarding pass and have completed the check-in process. Infants under 1 year can enter for free, while children 18 and younger must be accompanied by a paying adult.
However, pets, smoking, and unaccompanied minors aren’t permitted.
Ensure to bring a passport for identification, as it may be required.
Lounge Location and Meeting Point
At Arlanda Airport, access to the premium lounges of Norrsken and Aurora can be gained from their respective terminals. For Norrsken Lounge, travelers will find the meeting point in Terminal 5, while those headed to Aurora Lounge should make their way to Terminal 2. The location of the lounges is crucial, as it ensures a seamless transition from the airport’s main concourse to the exclusive lounge areas. Regardless of the lounge, passengers can expect a comfortable and relaxing experience, with amenities tailored to enhance their pre-flight journey.
| Lounge | Terminal | Location |
|---|---|---|
| Norrsken | 5 | Meeting point in Terminal 5 |
| Aurora | 2 | Meeting point in Terminal 2 |
Hours of Operation and Considerations
Hours of operation for the premium lounges at Arlanda Airport may vary, so it’s important to check the availability before booking. While both the Norrsken and Aurora Lounges generally maintain consistent schedules, unforeseen circumstances could lead to changes.
Travelers should confirm the operating hours for their desired lounge at the time of reservation to ensure they can fully utilize the amenities during their airport layover.
Plus, it’s crucial to note that the meeting point for accessing the lounges may differ depending on the booked option. Passengers must check the details of their reservation to know where to meet.
Pets, smoking, and unaccompanied minors aren’t permitted in the lounges. Lastly, bringing a valid passport for identification is required to enter the lounges.
Cancellation and Refund Policy
The premium lounge access at Stockholm Arlanda Airport offers a flexible cancellation and refund policy, allowing travelers to book with confidence.
Customers can reserve their lounge entry and pay later, avoiding the need for upfront payment.
What’s more, free cancellation is available up to 24 hours in advance, ensuring a full refund if plans change.
This policy provides peace of mind and flexibility, empowering travelers to make last-minute decisions without worrying about losing their lounge access.
Whether it’s due to flight delays, schedule changes, or unexpected circumstances, the hassle-free cancellation and refund options make booking the premium lounge experience a stress-free process.
Customer Feedback and Ratings
Customers have provided a range of feedback and ratings for the premium lounge experience at Stockholm Arlanda Airport, with an overall rating of 2.6 out of 5 based on 48 reviews. The feedback highlights both positive and negative aspects of the lounges.
| Metric | Rating (out of 5) |
|---|---|
| Overall | 2.6 |
| Value for Money | 3.1 |
| Service | 1.0 |
Common issues noted by customers include a lengthy entry process, cleanliness concerns, limited restroom facilities, and staff availability. However, positive aspects include comfortable seating with runway views. While the lounges offer amenities like complimentary food and drinks, the overall customer satisfaction appears to be relatively low.
Additional Lounge Experiences
Beyond the issues highlighted in customer reviews, travelers can also explore additional premium lounge experiences at Stockholm Arlanda Airport, catering to those seeking elevated comfort and exclusivity.
The Aurora Lounge in Terminal 2 offers a VIP room for the ultimate private retreat, complete with plush seating, enhanced food and beverage options, and personalized concierge services.
Meanwhile, the Norrsken Lounge in Terminal 5 features private resting suites, allowing passengers to recharge in a tranquil environment before their flight.
Plus, both lounges provide access to spa and massage services, ensuring travelers can truly unwind and rejuvenate during their airport experience.
Frequently Asked Questions
Are There Any Dress Code Requirements to Access the Lounges?
There are typically no strict dress code requirements to access airport lounges. However, most lounges expect guests to maintain a neat and presentable appearance. Wearing overly casual or revealing attire may result in being denied entry.
Can I Bring Additional Guests Beyond the 6-Person Limit?
The lounges typically have a limit of 6 guests per booking. Additional guests beyond this limit are generally not allowed, as the lounges have limited capacity. Guests should book the appropriate number of spots to accommodate their entire party.
Are There Any Discounts or Promotions Available for Lounge Access?
Yes, there are discounts and promotions available. Customers can save up to 24% on lounge access, bringing the price down from €820 to €624 per person. Some providers also offer a "reserve now, pay later" option.
Do the Lounges Offer Showers or Other Spa-Like Facilities?
The lounges offer additional services like spa, massage, and beauty treatments for passengers. They also have private resting suites and a VIP room available, providing a more luxurious lounge experience beyond just food and drinks.
What Is the Average Wait Time to Enter the Lounges?
The average wait time to enter airport lounges can vary considerably, often depending on factors like the time of day, the number of passengers, and the efficiency of the check-in process. Travellers should allow extra time for potential delays.
Sum Up
Stockholm Arlanda Airport offers premium lounge access at the Norrsken and Aurora lounges, providing a comfortable pre-flight experience.
With discounted rates and flexible booking, travelers can enjoy complimentary amenities like food, drinks, and Wi-Fi, regardless of airline or ticket class.
The lounges’ convenient locations and ample operating hours ensure a hassle-free experience, while the flexible cancellation policy offers peace of mind.
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