In our review, we found this traditional Japanese inn to be a real gem in Hakone. Picture soaking in a steamy outdoor bath, surrounded by lush greenery, then retiring to your cozy room with tatami mats and sliding paper doors.
The food here is a feast for the eyes and taste buds, showcasing local flavors that’ll make your mouth water.
Now, a couple things to keep in mind: The staff’s English might be limited, so brush up on some basic Japanese phrases.
Also, the rooms can be on the pricier side, especially during peak seasons.
This place is perfect for couples looking for a romantic getaway or anyone wanting to dive deep into Japanese culture.
If you’re on a tight budget or prefer modern hotels with all the bells and whistles, you might want to look elsewhere.
But for those seeking an authentic ryokan experience with top-notch hospitality, you can’t go wrong here.
Key Points
- Tensui Saryo is a highly rated (8.5/10) traditional ryokan located 500m from Hakone Gora Park and 900m from Hakone Open-Air Museum.
- The ryokan offers a variety of room types, including Twin, Open-Air Bath, and Japanese-style, with amenities like free WiFi, hot spring bath, and bar.
- Onsite dining features traditional Japanese cuisine with seasonal ingredients, with highlights of regional Hakone flavors and hearty breakfasts.
- Guests praise the ryokan’s exceptional staff service (9.0/10), attentive hospitality, and multilingual communication.
- The ryokan is easily accessible, with options to reach it from Tokyo Haneda Airport via train or direct bus.
Property Details and Location
Tensui Saryo, a highly-rated ryokan, sits at 1320-276 Gora, Hakone, Kanagawa, Japan.
This traditional Japanese inn boasts an impressive 8.5 out of 10 rating from 709 reviews.
Its great location is just 500 meters from Hakone Gora Park and 900 meters from the Hakone Open-Air Museum.
For guests arriving by air, Tokyo Haneda International Airport is 74 km away.
Couples especially appreciate the ryokan’s setting, rating the location 8.9 out of 10 for two-person trips.
Accommodation Options and Features
The ryokan offers a variety of accommodation options to suit different preferences. Guests can choose from twin rooms with tatami areas, open-air baths, and traditional Japanese-style rooms. Most accommodations feature air conditioning, LCD TVs, safety boxes, refrigerators, and complimentary toiletries. Some rooms even have private open-air hot spring baths, providing scenic views of the Hakone mountains.
| Room Type | Amenities | View | Capacity |
|---|---|---|---|
| Twin Room | Tatami, Air Conditioning, LCD TV | Garden | 2 People |
| Open-Air Bath Room | In-Room Hot Spring, Mountain View | Mountains | 2 People |
| Japanese-style Room | Futon Bedding, Traditional Decor | Garden | 2-3 People |
The property also offers non-smoking rooms, free WiFi, a hot spring bath, and a bar, ensuring a comfortable and relaxing stay.
Onsite Dining and Cuisine
The on-site restaurant at Tensui Saryo offers guests traditional Japanese cuisine prepared with fresh seasonal ingredients.
Guests can enjoy a very good breakfast, with options available for different dietary needs. Reservations are required for breakfast and dinner, especially for guests with meal-inclusive plans.
The menu features classic Japanese dishes, showcasing the regional flavors of Hakone. Guests praise the quality and authenticity of the cuisine, which complements the ryokan’s traditional ambiance.
Whether it’s a hearty breakfast or an elegant multi-course dinner, the on-site dining at Tensui Saryo provides a memorable culinary experience for visitors to the Hakone region.
Guest Experience and Ratings
Guests rave about the stunning views, room comfort, and excellent service at Tensui Saryo. The staff received high praise, with a score of 9.0. Facilities and cleanliness are also well-rated.
| Criterion | Score |
|---|---|
| Overall | 8.5/10 |
| Location | 8.9/10 |
| Rooms | 8.6/10 |
| Facilities | 8.7/10 |
| Staff | 9.0/10 |
However, some reviews mention mixed experiences with dinner options. Guests appreciated the onsen, foot baths, and additional amenities like snacks and drinks.
Staff and Service Highlights
Tensui Saryo’s staff consistently impress visitors with their attentive service and warm hospitality. Earning a service score of 9.0 from guests, the staff are widely praised for their exceptional care and responsiveness.
From promptly assisting with check-in and check-out to anticipating guest needs, the team goes above and beyond to ensure a memorable experience. Guests highlight the staff’s fluency in multiple languages, which facilitates smooth communication.
The ryokan’s concierge service is also commended, with staff providing helpful recommendations and arranging activities to suit individual preferences. Overall, Tensui Saryo’s dedicated team contributes greatly to the property’s renowned reputation for exceptional service.
Property Policies and Regulations
At Tensui Saryo, guests must present photo identification and a credit card upon check-in.
The check-in time is from 3:00 PM to 10:00 PM, and check-out is from 6:00 AM to 10:00 AM.
Children of all ages are welcome, but cots and extra beds aren’t available.
Pets aren’t permitted, and smoking is prohibited throughout the property.
Guests with tattoos may face restrictions in the public bathing areas.
Guests must pay an accommodation tax per person per night, which isn’t included in the room rate.
The ryokan strictly enforces these policies to ensure a comfortable and enjoyable stay for all guests.
Nearby Attractions and Activities
The Hakone region surrounding Tensui Saryo offers a wealth of attractions and activities for guests to explore.
Just 500 meters from the property, Hakone Gora Park provides beautiful gardens and hiking trails with stunning views of the Hakone mountains.
The Hakone Open-Air Museum, only 900 meters away, showcases impressive outdoor sculptures and modern art exhibits.
Visitors can also enjoy a scenic ropeway ride up to the top of Mount Owakudani, a volcanic valley with hot springs and the chance to sample local black eggs.
Plus, the area is known for its traditional onsen hot springs, which guests can experience at Tensui Saryo’s own facilities.
How to Reach Tensui Saryo
Getting to Tensui Saryo is straightforward, thanks to the ryokan’s convenient location.
The nearest airport is Tokyo Haneda International Airport, approximately 74 km away. From the airport, guests can take a train to Odawara Station, then transfer to the Hakone Tozan Railway, which stops just a short walk from the ryokan.
Alternatively, visitors can take a direct bus from the airport to Hakone Gora Station, which is only a 5-minute walk from Tensui Saryo.
For those driving, the ryokan provides free private parking on-site.
With its central position in the Hakone region, Tensui Saryo is easily accessible, making it an ideal choice for travelers exploring the area.
Frequently Asked Questions
Is There a Shuttle Service Available To/From the Nearby Airports?
The property does not offer a shuttle service to and from the nearby airports. Guests will need to arrange their own transportation, such as taxis or private transfers, to get to the ryokan from the nearest airport, which is Tokyo Haneda International Airport.
Can I Use Cash to Pay for My Stay Instead of a Credit Card?
Guests can generally use cash to pay for their stay instead of a credit card. However, some properties may require a credit card for security deposits or incidentals, so it’s best to check with the specific property’s policies prior to arrival.
Are There Any Special Events or Cultural Activities Organized at the Property?
The property organizes various cultural activities and events for guests, such as traditional tea ceremonies, seasonal festivals, and cooking demonstrations to immerse visitors in Japanese culture during their stay.
What Is the Dress Code for the On-Site Restaurant and Public Bathing Areas?
The property’s restaurant has a casual, informal dress code. Guests must cover up in robes or towels when using the public bathing areas, as tattoos may face restrictions.
Can I Extend My Checkout Time if I Need to Leave Later in the Day?
The guests cannot extend their checkout time past 10:00. The property requires all guests to check out by 10:00, as stated in the house rules. Late checkouts may incur additional fees or penalties.
The Sum Up
After a day of exploring Hakone’s misty mountains and serene lakes, we found ourselves at this peaceful ryokan, a true oasis of tranquility. The moment we stepped inside, we were enveloped in the warmth of traditional Japanese hospitality.
Our stay was a delightful immersion into local culture. We soaked in the restorative onsen, savoring the mineral-rich waters while gazing at the lush surroundings. The kaiseki dinner was a work of art, each dish a testament to the region’s seasonal bounty.
The attentive staff, dressed in elegant kimonos, anticipated our every need, making us feel like honored guests in a private home. Whether you’re a Japan first-timer or a seasoned traveler, this ryokan offers an authentic experience that will linger in your memory long after you’ve returned home.
Ready to experience this slice of Japanese paradise for yourself? Hit the button below to book through Booking.com. It’s our go-to for free reservations and consistently competitive prices. Happy travels!