In our review of The Pelham London – Starhotels Collezione, we found a charming boutique hotel in the posh Kensington area, just a stone’s throw from the South Kensington subway station.
It’s a great jumping-off point for must-see sights like the Royal Albert Hall and Natural History Museum.
The hotel shines with its friendly staff, comfy rooms, and warm atmosphere. You’ll find the usual perks like free internet and a gym, plus a tasty Italian restaurant.
The helpful front desk staff can set up special tours and outings for you.
On the downside, some rooms can be on the small side, which is common in London.
Also, being in a ritzy neighborhood means nearby restaurants and shops can be pricey.
This hotel is perfect for travelers who want a cozy, upscale base in central London, especially if you’re interested in museums and classical music.
It’s also great for those who appreciate personalized service and don’t mind splurging a bit for a top-notch location.
Key Points
- The Pelham London is a luxury hotel located in Kensington and Chelsea, offering convenient access to top attractions and public transportation.
- The hotel has an overall rating of 8.3 out of 10 based on over 850 reviews, with exceptional staff, comfortable accommodations, and a cozy atmosphere.
- Guests can enjoy various amenities, including free WiFi, a fitness center, and an in-house restaurant serving authentic Italian cuisine.
- The hotel’s concierge team provides personalized assistance with transportation, ticket booking, and local recommendations, ensuring a seamless and memorable stay.
- The Pelham London offers special discounts and offers, including a Genius discount program and exclusive rates for select customers.
Hotel Location and Transportation
The Pelham London – Starhotels Collezione enjoys an exceptional location in the heart of Kensington and Chelsea, just moments away from the South Kensington Tube Station.
Guests can easily access the city’s top attractions, including the Royal Albert Hall, Natural History Museum, Victoria and Albert Museum, Hyde Park, and Kensington Gardens.
With its prime positioning, the hotel provides unparalleled convenience for sightseeing and exploring the vibrant local neighborhoods filled with restaurants, cafes, and boutiques.
The hotel’s strategic location, combined with its proximity to public transportation, ensures guests can navigate the city with ease during their stay.
Guest Ratings and Feedback
Based on over 850 guest reviews, The Pelham London – Starhotels Collezione boasts an impressive overall rating of 8.3 out of 10, indicating a "Very Good" experience for visitors. The hotel’s standout categories include an excellent staff (9.1) and comfortable accommodations (8.9), while value for money (7.6) was the only area that received a somewhat lower score.
Category | Score |
---|---|
Staff | 9.1 |
Facilities | 8.2 |
Cleanliness | 8.7 |
Comfort | 8.9 |
Value for Money | 7.6 |
Guests praised the hotel’s convenient location, helpful concierge, and cozy atmosphere, with many highlighting the nearby restaurants and cafes as added benefits.
Room Amenities and Facilities
The Pelham London offers a range of amenities and facilities to ensure a comfortable stay for its guests.
The hotel features free WiFi throughout, catering to the needs of modern travelers. Guests can enjoy access to a fitness center, allowing them to maintain their fitness routines during their stay.
The rooms are equipped with air-conditioning, flat-screen TVs, and complimentary toiletries, providing a pleasant and practical environment. Plus, the hotel offers family rooms and pet-friendly options, catering to the diverse needs of its clientele.
The 24-hour front desk and concierge service ensure that guests’ requests are promptly addressed, contributing to an overall positive experience.
Dining and Culinary Offerings
Guests at The Pelham London can indulge in a variety of culinary offerings on-site.
The hotel’s in-house restaurant, La Trattoria by Alfredo Russo, serves authentic Italian cuisine, with a focus on freshly sourced produce and a selection of organic wines and champagnes.
Visitors can enjoy breakfast, lunch, dinner, and even high tea in the wood-paneled drawing room and library.
The restaurant’s menu showcases a range of classic Italian dishes, made with care and attention to detail.
Whether guests are looking for a casual meal or a more formal dining experience, The Pelham London’s dining options cater to a wide range of tastes and preferences.
Concierge and Guest Services
The Pelham London’s concierge team stands ready to assist guests with a wide range of services. From arranging transportation and booking tickets to providing local recommendations and handling special requests, the team’s expertise ensures a seamless stay.
Guests can:
- Receive personalized itinerary planning and guidance on the best ways to explore London.
- Arrange private tours, VIP access, and exclusive experiences tailored to their interests.
- Get assistance with restaurant reservations, theater tickets, and other event bookings.
- Enjoy 24-hour concierge service to address any needs or questions that arise during their visit.
- Benefit from the team’s extensive knowledge of the local area and insider tips to make the most of their time.
Booking and Check-in/Check-out
Guests can book their stay at The Pelham London through the hotel’s website or various online travel platforms, taking advantage of any available Genius discounts.
Check-in time is 3:00 PM, and check-out is at 11:00 AM.
The hotel welcomes children of all ages, but charges may apply for extra beds for those aged 6-17.
Pets are allowed on request, and additional fees may be incurred.
Cancellation and prepayment policies vary by accommodation type, so guests should review the details carefully when making their reservation.
The Pelham London’s policies aim to provide a seamless booking experience for all guests.
Child and Pet Policies
Children of all ages are welcome at The Pelham London – Starhotels Collezione.
However, charges may apply for extra beds for children aged 6-17.
The hotel also accommodates pets on request, though additional fees may be incurred.
Key pet policies include:
- Pets are allowed on request
- Charges may apply for bringing pets
- Certain room types and areas may be pet-friendly
- Guests should notify the hotel in advance about bringing a pet
- Policies and restrictions on pet size and number may apply
The hotel strives to cater to families and animal-loving guests, though some fees and policies must be observed.
Special Discounts and Offers
One notable perk for eligible guests at The Pelham London – Starhotels Collezione is the Genius discount program. Through this program, select customers can access exclusive rates and special offers.
These discounts can provide significant savings, particularly for repeat visitors or those booking well in advance. Plus, the hotel’s policies regarding cancellation and prepayment vary by accommodation type, so it’s essential for guests to review the terms carefully when making a reservation.
Common Questions
Are There Any Nearby Fitness or Wellness Facilities Besides the Hotel’s Gym?
The hotel does not appear to have any other fitness or wellness facilities besides its own gym. However, there may be nearby gyms, spas, or other wellness options within a short distance of the hotel that guests can utilize.
Can the Hotel Accommodate Guests With Special Dietary Needs or Preferences?
The hotel can accommodate guests with special dietary needs or preferences. They offer a selection of organic wines and champagnes, and their on-site restaurant, La Trattoria by Alfredo Russo, focuses on using freshly sourced produce.
What Are the Hotel’s Security and Safety Measures for Guests?
The hotel has 24-hour security staff, secure key card access, and CCTV monitoring throughout. Safety features include smoke detectors, sprinklers, and emergency exits. Guests can feel assured of their security and safety during their stay.
Is There a Business Center or Meeting Spaces Available On-Site?
The hotel offers a business center with meeting spaces for guests’ professional needs. These facilities include high-speed internet, printing, and audiovisual equipment to support business activities during the stay.
Does the Hotel Offer Any Packages or Bundled Deals for Extended Stays?
The hotel offers various packages and bundles for extended stays, providing guests with discounted rates and additional amenities. These deals can include room upgrades, dining credits, and access to on-site facilities.
The Last Word
After our review of The Pelham London – Starhotels Collezione, we found it offers a prime location and a range of amenities, but our experience was mixed. While the hotel provides convenient access to top attractions, we felt the service and value for money didn’t consistently meet expectations. If you’re a traveler seeking a high-end, seamless experience in Kensington, you may want to research other options before booking. However, if you’d like to book this hotel, we recommend using the button below to reserve through Booking.com, which typically offers competitive prices.