The "Ulm: Smartphone Outdoor Escape Game" offers a one-of-a-kind adventure that transports players through time as they take on the role of crime scene profilers. Spanning historic Ulm, this interactive experience combines sightseeing with puzzle-solving, challenging participants to crack a 25-year-old mystery using their smartphones. Though the game’s flexible format encourages teamwork, players should be prepared for potential connectivity issues and battery drain. With an educational twist on local history, the "Ulm: Smartphone Outdoor Escape Game" provides an engaging way to explore the city, leaving participants eager to uncover more.
Key Points
- The Ulm Smartphone Outdoor Escape Game is a 2-3 hour activity where participants act as time-traveling profilers solving a 25-year-old crime story.
- The game combines exploration of Ulm’s sights with solving tricky, nested challenges on smartphones, encouraging teamwork and providing educational facts about the city.
- Participants can choose to work as a team or in smaller groups, and the flexible format allows for a customized experience.
- Challenges reported by customers include poor internet connectivity, rapid phone battery drain, and transportation issues, which the organizers aim to address.
- The activity offers 24/7 customer support through various channels to assist participants and ensure a positive overall experience.
Activity Overview
Titled ‘Ulm: Smartphone Outdoor Escape Game,’ this activity offers a 2-hour experience, with a flexible duration of 2 to 3 hours in total.
Priced at a discounted rate of €8.91 per person, the activity features free cancellation up to 24 hours in advance for a full refund.
Participants will meet at Münsterplatz, within a 20-meter radius, to begin their adventure.
This outdoor escape game allows players to take on the role of a time-traveling profiler, diving into a crime story set 25 years in the past while solving tricky, nested puzzles and exploring Ulm’s sights on their smartphones.
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Highlights of the Experience
The activity offers players the chance to become a time-traveling profiler, tasked with solving a crime story set 25 years in the past.
Participants will dive into this engaging narrative while navigating Ulm’s sights and solving tricky, nested puzzles on their smartphones.
The location-independent format allows players to explore at their own pace, taking breaks as needed.
Teamwork is encouraged, with the option to work together or split into smaller groups.
Throughout the experience, players will learn fascinating facts about Ulm, adding an educational component to the adventure.
With 24/7 customer support available, participants can expect a flexible and enjoyable outdoor escape game experience.
Gameplay and Interaction
During the Smartphone Outdoor Escape Game, players can choose to work as a team or split into smaller groups to tackle the various puzzles and tasks at hand.
Participants will need to solve tricky, nested challenges, combine clues, and learn fascinating facts about Ulm as they explore the city at their own pace, taking breaks as needed.
The game’s flexible format allows for a customized experience, with 24/7 customer support available in case any issues arise.
Whether players prefer to work collaboratively or independently, the Smartphone Outdoor Escape Game provides an engaging, location-independent adventure that combines problem-solving with sightseeing in the historic city of Ulm.
Participant Requirements
Participants in the Smartphone Outdoor Escape Game must bring a charged smartphone with internet access to access the app and unlock the game. The app is the key to the interactive experience, providing clues, puzzles, and location-based challenges throughout the city of Ulm. Before starting, participants must visit the website app.exitmania.com/unlock and enter their reference number to begin the adventure.
| What to Bring | Details |
|---|---|
| Charged Smartphone | To access the game app |
| Internet Access | Necessary for the app to function |
| Reference Number | Provided upon booking, used to unlock the game |
| Comfortable Shoes | For walking and exploring the city |
With these essentials in hand, participants can embark on an immersive, location-independent escape game that tests their problem-solving skills and knowledge of Ulm’s historical sights.
More Great Thing To Do NearbyCustomer Feedback on Ratings
Customer feedback on the Smartphone Outdoor Escape Game reveals a mixed response, with an overall rating of 3.3 out of 5 based on 14 reviews.
Transportation received a 3/5 rating, while value for money scored 3.7/5. Common feedback highlights some initial setup challenges, poor internet connectivity at the starting point, and rapid phone battery drain. Participants noted the need for PowerBank suggestions to ensure uninterrupted gameplay.
However, the service experience received positive feedback. The game offers a unique location-independent puzzle-solving adventure, but some technical and logistical aspects need improvement to enhance the overall customer experience.
Challenges Reported by Customers
Ulm: Smartphone Outdoor Escape Game
Based on customer feedback, the Smartphone Outdoor Escape Game faced several technical and logistical challenges.
Poor internet connectivity at the starting point, Münsterplatz, made the initial setup process difficult for participants. Plus, rapid phone battery drain emerged as a common issue, highlighting the need for PowerBank suggestions to ensure uninterrupted gameplay.
Participants also noted issues with transportation, rating it as a 3 out of 5, indicating room for improvement in this area.
Suggestions for Improvements
To enhance the Smartphone Outdoor Escape Game experience, several improvements could be considered.
First, ensuring reliable internet connectivity at the starting point, Münsterplatz, would streamline the initial setup process for participants. Plus, offering PowerBank rental or recommendations could help mitigate the issue of rapid phone battery drain during gameplay.
On top of that, providing clear instructions on transportation options and parking availability could improve the overall experience. The organizers could also consider offering more flexibility in the duration of the game, allowing participants to explore the city at their own pace without feeling rushed.
24/7 Customer Support
With around-the-clock assistance available, the organizers ensure participants can readily address any issues that may arise during the Smartphone Outdoor Escape Game. To provide comprehensive customer support, the team has implemented a multi-faceted approach, as outlined in the table below:
| Support Channel | Response Time |
|---|---|
| In-app Chat | Immediate |
| Within 1 hour | |
| Phone | Within 30 min |
Through these diverse communication channels, the support staff work diligently to troubleshoot technical difficulties, offer guidance on gameplay, and ensure an overall positive experience for all participants. With a strong focus on customer satisfaction, the organizers go the extra mile to ensure each visitor’s needs are promptly and effectively addressed.
Frequently Asked Questions
Is the Activity Suitable for Families With Children?
This activity may not be suitable for families with children. It requires solving complex puzzles and exploring an outdoor urban environment, which could be challenging or less engaging for younger participants. The activity is better suited for groups of adults or older teens.
Can the Game Be Played in Any Weather Conditions?
The game can generally be played in various weather conditions, though heavy rain or thunderstorms may make it less enjoyable. Players should dress appropriately for the forecast and bring a portable charger to ensure their smartphone stays powered throughout the experience.
Does the Activity Have Accessibility Options for Disabled Participants?
The activity offers limited accessibility options for disabled participants. While the outdoor format may present challenges, the provider encourages contacting them to discuss individual needs and explore potential accommodations. However, full accessibility is not guaranteed.
Are There Any Age Restrictions or Requirements for the Activity?
The activity doesn’t have any age restrictions or requirements. It’s suitable for participants of all ages, though it may be best suited for those comfortable using a smartphone and navigating outdoor environments. Children should be accompanied by an adult.
Can the Game Be Played in Languages Other Than German?
The game can be played in English, with the app providing instructions and puzzles in English. However, the overall experience may be better suited for those familiar with Ulm’s sights, as the game incorporates local references.
Recap
The Ulm: Smartphone Outdoor Escape Game offers an immersive, educational experience that combines puzzle-solving and local sightseeing.
While it may face connectivity issues and battery drain, customer reviews praise its engaging format and historical twist.
With a flexible team-based approach, the game provides a unique way to explore Ulm and tackle a 25-year-old crime story using one’s smartphone.
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